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Accountant000
Level 1

Profit and Loss Report (Expense)

Expenses in my profit and loss report is not presented as per the sub-account.

7 Comments
GlinetteC
Moderator

Profit and Loss Report (Expense)

I can help you figure this out, Accountant000.

 

You'll want to check the Report period of the report. Also, make sure that it has the Expand details to see your sub-accounts in your report. 

 

In addition, you can check this article that has the information about running and customizing the profit and loss report: Customize reports in QuickBooks Online.

 

Please know that the Community space is always here to help.

Accountant000
Level 1

Profit and Loss Report (Expense)

Hi!

 

The report I generated has expand details. But my expenses are not presented by sub-accounts.

 

Instead of presenting as

 

Expenses

  Advertising & Marketing

       TV Ads

  Dues & Subscriptions

       Apple

 

 

Everything is under expenses only and seems to be sorted in alphabetical order only

 

DivinaMercy_N
QuickBooks Team

Profit and Loss Report (Expense)

I got you covered, @Accountant000.

 

Thank you for following the steps provided by my colleague. In addition, let's check the setup of your sub-accounts (TV ads and Apple) if they are assigned to specific expense accounts (Advertising & Marketing and Dues & Subscriptions). Refer to these easy steps below.

 

Check the sub-accounts set up:

  1. Go to the Gear icon and then Chart of Accounts.
  2. Look for the sub accounts (TV ads and Apple) and click the drop-down arrow under Action then Edit.
  3. Check the Is sub-account box if checked and see if they are assigned on the correct category.
  4. Save and Close if you did any changes. subaccount1.JPG

 

Once done, let's also check expense transactions if they are assigned to the sub-accounts. Here's how:

  1. Go to the Expenses menu.
  2. Look for the specific expense transaction and check the Category column if they are assigned to the specific sub-accounts.
  3. If not, click the drop-down arrow and choose the correct account. subaccount2.JPG

 

Lastly, let's also ensure that you set the correct Report period when running the Profit and Loss report. 

 

For your reference, please see this article: Create subaccounts in your chart of accounts in QuickBooks Online. 

 

You can also seek self-help articles on our QuickBooks help articles page, to help you get your QuickBooks task done in no time. 

 

Let me know how this goes and feel free to get back here if you need further assistance accessing your Profit and Loss report. Have a great day ahead.

 

Accountant000
Level 1

Profit and Loss Report (Expense)

Hi,

 

Linking of subaccounts to parent accounts as well as the category is properly set. But still has the same report output.

IamjuViel
QuickBooks Team

Profit and Loss Report (Expense)

I'm here to help you sort out this unexpected behavior, @Accountant000.

 

Let's start by accessing your account using a private browser or an incognito browser. Your browser's stored data can be corrupted and affected its performance when generating the Profit and Loss report. You can use either keyboard shortcuts:

  • Google Chrome: press Ctrl + Shift + N
  • Mozilla Firefox: press Ctrl + Shift + P
  • Safari: press Command + Shift + N

Once logged in, you can try generating the Profit and Loss report. You'd see a breakdown of your expense transactions under each expense accounts and their totals.

 

If it works, it’s a good idea to clear the cache to start on a clean slate. This process helps the browser to fetch the latest version of the webpage and a faster browsing experience. You can also use a supported, up-to-date browser to roll out the possibility of a browser-related issue.

 

However, if the issue persists, I'd recommend contacting our Customer Care team. They have the tools to securely access your account and investigate the root cause as to why your expenses are not properly showing in the PL report.

 

Lastly, I'm adding these articles to help you manage your profit and loss reports:

You can always leave a comment below if you have any other questions. Thanks for dropping by!

Accountant000
Level 1

Profit and Loss Report (Expense)

Hi!

 

I have tried generating the Profit and Loss Report in Incognito, but still expenses are not presented as per the sub account.

MirriamM
Moderator

Profit and Loss Report (Expense)

Hello again, @Accountant000.

 

Thank you for performing the recommended solution from my colleague to help resolve the issue. 

 

Since the issue persists after performing all those troubleshooting steps, I highly recommend contacting our Customer Support team. They have the tools to pull up your account to investigate the cause more closely and find another solution to fix the problem.

 

To contact our Customer Support team, here's how:

  1. Click the Help (?) icon.
  2. Choose Contact Us.
  3. Enter a brief description of your situation in the What can we help you with? area, then click Continue.
  4. Choose a way on how you want to be connected.

Ensure to review their support hours so, you'll know when agents are available.

 

In case you'd want to browse some other articles to know your financial status, you can see below links on how to generate:

I'm only a few clicks away if you should have questions about this or anything else. Take care.

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