Progress Billing Invoice marked as paid when they are 0% complete

Let’s sort this out, @Katwei.

The online platform uses the browser’s cache to run faster. However, these can sometimes become corrupted, which affects the platform's functionalities. This might be the reason why the invoice showed paid in QuickBooks Online.

Instead of removing it, you can perform some steps here to get this resolved. First, open your QBO account to an incognito or private window for testing. Refer to these shortcut keys for quick navigation:

• Google Chrome: Ctrl + Shift + N
• Safari 11 or newer: ⌘ + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Microsoft Edge: Ctrl + Shift + P

Once signed in, check the status of the transaction. If it now appears unpaid, you’ll need to get back to your main browser and clear its cache to start fresh. You can also utilize other browsers except for Internet Explorer.

Check out this reference on how to manage invoices in QuickBooks. This guide is for general invoicing tips, tricks, and best practices.

Let me know if you have other sales concerns. I’ll be around to help. Take care always!

Just want to clarify that this is not an isolated incident. QBO shows an invoice as paid every time there is a progress billing created and the completed portion of the invoice is 0.00 or 0% complete.

I think I need to clarify that every time a progress bill is created and there has been 0.00 billing it always shows as paid. 

I appreciate your time getting back in here, @Katwei. 

As much as I want to look into this further, I'm unable to open your account and examine the situation of your progress billing invoices. If you already follow the steps provided by my colleague, I recommend contacting our Customer Support Team. They have the tools to investigate the root cause of your issue and provide a fix.

To reach them, please follow the steps below:

1. Sign in to your QuickBooks Online company.
2. Click Help (?).
3. Select either tab to get started:

• Assistant: In the search field, type in Talk to a human. 

• Search: Click Contact Us and choose a way to connect with us:
  • Start a chat with a support expert.
  • Get a callback from the next available expert.

You may utilize these articles to help you manage invoices in QuickBooks:

• Set up and send progress invoices in QuickBooks Online
• Customize invoices, estimates, and sales receipts in QuickBooks Online

Let me know how it goes. I want to make sure everything is taken care of. Wishing for you and your business continued success.