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Level 1

QB has randomly started sending invoices to customers I don’t want invoices sent to. What would be causing this to occur?

 
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QuickBooks Team

QB has randomly started sending invoices to customers I don’t want invoices sent to. What would be causing this to occur?

Thanks for dropping by the Community,tricitiest3.


QuickBooks will send invoices to customers when they’re set up as recurring transactions or as workflows. Let’s open the Recurring Transactions page to check it.

 

  1. Tap the Gear icon at the top and choose Recurring Transactions under Lists.
  2. On the Recurring Transactions page, look for the invoices you’re working on and open them one at a time.
  3. Go to the Action column and hit the Edit link to view the transaction details.
  4. On the Recurring Invoice page, navigate to the Options section and check if the box for Automatically send emails is selected.auto.png
  5. Unmark the box for Automatically send emails is selected if you don't want QuickBooks to automatically send the entries.
  6. Click Save template to keep the changes.

If you’ve created a workflow for invoices, configure the settings to prevent this from happening again. For detailed instructions, perform Step 3 in this article: Use workflows in QuickBooks Online Advanced to send reminders.


However, if your invoices are not set up to any of the mentioned above, open the Audit Log Report to trace who made some changes to your account.

 

  1. Go to the Gear icon at the top of your company to choose the Audit Log.
  2. Click on the drop-down for Filter to sort the data.
  3. In the Events section, make sure to select the Show All Events option and press the Apply button.
  4. Hit the View link to check who modified the entries.audit log.png audit log.png audit log.png1.png

Check out these articles for additional resources.

 

Please don't hesitate to let me know if there's anything you need. I’m always here to help. Have a great rest of the day.

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QuickBooks Team

QB has randomly started sending invoices to customers I don’t want invoices sent to. What would be causing this to occur?

Greetings, tricitiest3.


Were you able to check the setup of the Automatically send emails option or the Audit Log Report? I’m here to ensure the invoices are not randomly sent to your customers.


Please add a comment below if you have any questions working in QuickBooks. I’ll be glad to provide further assistance. Have a good one.

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Level 1

QB has randomly started sending invoices to customers I don’t want invoices sent to. What would be causing this to occur?

Same problem here, and we don't have the version of QBO that can do recurring transactions. It seems like a big with the last update, maybe? There are times where we don't want to send invoices, and I am hearing from clients that they are getting multiple emails.

Highlighted
QuickBooks Team

QB has randomly started sending invoices to customers I don’t want invoices sent to. What would be causing this to occur?

Welcome to this conversation, @radixmedia. I know how this affects you when sending an invoice to your customers. 

 

We have already reported this issue, and our engineers are now working to investigate this problem. Although this being actively looked at, we don't have the estimated time for the resolution. 

 

I'd suggest you contact our Customer Care team to let them know you're one of the affected users of INV-51047. We will notify you then via email about its progress. 

 

Let me know if you have additional concerns. I'll be here to attend to all your needs. 

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