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Level 3

QUICKBOOKS AUTO-FILED A DUPLICATE FEDERAL TAX PAYMENT AFTER 2 HOURS OF TELLING ME THAT THEY CANNOT DO THIS FOR ME AND THAT I SHOULD FILE DIRECTLY WITH EFTPS. RIDICULOUS.

HOW CAN I CANCEL THIS PAYMENT SINCE I NAIVELY TRUSTED THEM TO LINK MY BANK ACCOUNT?
9 Comments
Highlighted
Level 3

QUICKBOOKS AUTO-FILED A DUPLICATE FEDERAL TAX PAYMENT AFTER 2 HOURS OF TELLING ME THAT THEY CANNOT DO THIS FOR ME AND THAT I SHOULD FILE DIRECTLY WITH EFTPS. RIDICULOUS.

It is ridiculous that I was on the phone with the support person around 2PM. The support person told me that e-file were not an option for me. I then called the IRS and submitted payment manually.

 

I was then notified via an automated email at 6:47PM, conveniently after all of the Quickbooks support options shut down, that Quicbooks has also submitted the same payment.

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Moderator

QUICKBOOKS AUTO-FILED A DUPLICATE FEDERAL TAX PAYMENT AFTER 2 HOURS OF TELLING ME THAT THEY CANNOT DO THIS FOR ME AND THAT I SHOULD FILE DIRECTLY WITH EFTPS. RIDICULOUS.

Welcome aboard to the Community, @Exhausted Quick-Books User.

 

I understand how important making payments on time, and at the same time avoiding making duplicates. Before starting, I need to ask a question about the federal tax you're paying to IRS.

 

Can you share what specific federal payment you're trying to e-pay through QuickBooks Online? Any additional information you can add will help ensure a timely solution.

 

For now, I recommend you check the status through these steps:

 

  1. Select Taxes from the left navigation bar, then choose Payroll Tax.
  2. Select View tax payments you have made under Taxes.
  3. Change the date range if necessary. Then review the Payment Date.

To check if you can stop the payment from QuickBooks, I recommend you proceed with contacting our Payroll Support Team. Let’s log in to your company to view the support details:

 

  1. In your company, go the Help icon to choose Contact Us.
  2. Type the issue/topic under the What can we help you with section and then hit the Let’s talk button.
  3. Scroll down to select the Get a callback option and then enter your contact information.

You can reach them within this time: Monday to Friday from 6:00 AM – 6:00 PM and Saturday 6:00 AM - 2:30 PM PST.

 

I’m attaching the Check e-filing or e-payment status article with some insights about e-payments. Aside from that, it contains some frequently asked questions.

 

If there’s anything else I can help you with, click the Reply button and post a comment. I’ll be right here ready to help you. Have a good one.

Highlighted
Level 3

QUICKBOOKS AUTO-FILED A DUPLICATE FEDERAL TAX PAYMENT AFTER 2 HOURS OF TELLING ME THAT THEY CANNOT DO THIS FOR ME AND THAT I SHOULD FILE DIRECTLY WITH EFTPS. RIDICULOUS.

I received another automated email today saying that my state taxes will be withdrawn from my bank account. 

 

Once again, I was told by Quickbooks support personnel that I cannot electronically file these taxes and must do them manually. So I did that, and now I'm being told via an email at 8PM after all of your substandard support options have officially shut down for the day. What a ridiculous negligent thing to do!

Highlighted
Level 3

QUICKBOOKS AUTO-FILED A DUPLICATE FEDERAL TAX PAYMENT AFTER 2 HOURS OF TELLING ME THAT THEY CANNOT DO THIS FOR ME AND THAT I SHOULD FILE DIRECTLY WITH EFTPS. RIDICULOUS.

 

I have asked my bank to put all quickbooks withdrawals on hold until I find a suitable replacement. Please consider yourself notified that I do not consent to Quickbooks making these withdrawals from my bank.

Highlighted
Moderator

QUICKBOOKS AUTO-FILED A DUPLICATE FEDERAL TAX PAYMENT AFTER 2 HOURS OF TELLING ME THAT THEY CANNOT DO THIS FOR ME AND THAT I SHOULD FILE DIRECTLY WITH EFTPS. RIDICULOUS.

Hi, overseer.

 

This isn’t the kind of customer service we want you to experience. We strive to provide excellent customer service and deliver customer satisfaction at all times.

 

I can pass along all the feedback you have to the appropriate channels so you're able to reach a point of resolution as quickly as possible.

 

You might want to check these articles for your future references:

 

In case you want to know some "How do I" steps in QuickBooks Online, you can always visit our Help Articles page for reference.

 

If you have any questions about E-filing or anything else in QuickBooks, let me know in the comment. I'll be glad to share and provide further assistance. Have a wonderful day! Take care.

Highlighted
Level 3

QUICKBOOKS AUTO-FILED A DUPLICATE FEDERAL TAX PAYMENT AFTER 2 HOURS OF TELLING ME THAT THEY CANNOT DO THIS FOR ME AND THAT I SHOULD FILE DIRECTLY WITH EFTPS. RIDICULOUS.

This whole thing is ridiculous. I just saw the duplicate charges posted in my bank account. Ridiculous, negligent, infuriating!!

 

Horrible horrible customer service

Highlighted
Moderator

QUICKBOOKS AUTO-FILED A DUPLICATE FEDERAL TAX PAYMENT AFTER 2 HOURS OF TELLING ME THAT THEY CANNOT DO THIS FOR ME AND THAT I SHOULD FILE DIRECTLY WITH EFTPS. RIDICULOUS.

I’d feel the same way you do, @Exhausted Quick-Books User.

 

I can't imagine how upsetting it is to handle this situation since it is an inconvenience in your time and money. This time, I'd still encourage you to contact our Payroll Care Support again so someone can help you trace and investigate the history of your tax payment.

 

To reach our dedicated support:

  1. Go to Help.
  2. Tap Contact Us.
  3. Enter Payroll Tax Payment in the What can we help you with? field.
  4. Click Let's talk.
  5. Select Get a callbackChat, or Call us.

I've got you this article to learn more about our support hours and types: Support hours and types.

 

If there's anything else that I can help you with, please let me know in the comment section down below. I'm always around ready to lend helping hand.

Highlighted
Level 3

QUICKBOOKS AUTO-FILED A DUPLICATE FEDERAL TAX PAYMENT AFTER 2 HOURS OF TELLING ME THAT THEY CANNOT DO THIS FOR ME AND THAT I SHOULD FILE DIRECTLY WITH EFTPS. RIDICULOUS.

Just documenting subsequent events here for everyone in the same position.

 

Quickbooks support was not able to help me. They gave me the phone numbers for IRS/EFTPS and State tax support. I called them both myself to figure out how I can fix Quickbooks' mistake. EFTPS mentioned that they can't reimburse and that I should dispute the charge with my bank instead. State mentioned that there was no way for them to reimburse. However, I may eventually file a tax return and report the duplicate charge. They also told me that disputing the charge with my bank is always an option. However, they may assess a $50 fee.

 

Now the State tax is debited from my account by Quickbooks (not the State). Quickbooks then pays that to the State on my behalf (I'm assuming there is some money magic in the middle which is beneficial to Quickbooks which is why this practice is in place). So, disputing this charge with my bank will (rightfully) return me my money from Quickbooks' account. I'm guessing I'm going to go ahead and do this.

Highlighted
Level 3

QUICKBOOKS AUTO-FILED A DUPLICATE FEDERAL TAX PAYMENT AFTER 2 HOURS OF TELLING ME THAT THEY CANNOT DO THIS FOR ME AND THAT I SHOULD FILE DIRECTLY WITH EFTPS. RIDICULOUS.

STILL UNRESOLVED.

 

I spend 4-6 hours a week since this happened waiting for Quickbooks support to call me and then go back and forth re-explaining my issue and then getting a response which does not solve my problem. As per the last call I called in to the EFTPS and State tax dept directly and they have told me to dispute the charge. So, that's what I'm going to do since it is impossible to actually get Quickbooks on the phone or chat.

 

 

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