Quickbooks cloud backup

I understand how your files are important to your business, Shannonskillsforlife.

I'd agree that this must be fixed right away. Let me make it up to you by making sure we can sort this out.

When you say "QuickBooks support ruin something else", what specific scenario exactly happened during that time? Your additional details will help me escalate this by passing along your feedback about QuickBooks support to our management team. This way, they'll be able to discuss how to improve our customer support.

On the other hand, if you have a backup copy of all your data, we have tools to restore them. And, I recommend requesting a callback from our QuickBooks Desktop Support Team so they can perform the process for you. I know you've already contacted them. However, they can call you and discuss restoring your file.

Here's how to get in touch with them:

1. Open QuickBooks.
2. Go to Help, then select QuickBooks Desktop Help.
3. Select Contact Us.
4. Enter your concern, then select Continue.
5. Choose a way to connect with us:
   • Start messaging with a support expert or visit this page: Contact QuickBooks Desktop support.
   • Get a callback from an expert (availability may be limited).

I'll keep this post while waiting for your response. Just tag my name, and I'll stay around until you're able to get your tax records.

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@Shannonskillsforlife wrote:

I’ve been working with geek squad since Quickbooks told me that it’s my problem and nothing is working. I’ve tried carbonite and all my files seem to be corrupted since I last asked for QB support and they had access to my computer files. 

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@Shannonskillsforlife 

Is your company file corrupted? Did you ask Intuit Data Service to fix it? Have you consider to ask a 3rd party file repair service for help?

It’s all ruined and yes I’m trying an extraction company to help me. Last resort is data entry and recreation of 7 years lost data. They really edited my post nicely. Deleted half of it. They ruined my business and I have missed opportunities for grants available for covid because I don’t have documentation to submit in applications. I don’t know how I’m going to ask for ppp forgiveness. I don’t know how I’m going to get my year end w3 and w2s. They really screwed me. Beware of allowing the support team having access to your computer when they “help” you. 

Call me ASAP. Your support techs did this. The last time you had restored my file onto a new computer, you overrode all my old file so they are corrupted now. You need to fix this or you will be facing the cost of the expense of outside professionals to resolve this disaster. Call me today 

The Community has your back, @Shannonskillsforlife.

To clarify, are you receiving any errors or messages when trying to open your company file? For most general issues, I recommend running a quick repair using the instructions below:

1. Close your QuickBooks.
2. Download the QuickBooks Tool Hub file.
3. Open the QuickBookstoolhub.exe file. It gets saved in the download folder.
4. Follow the on-screen steps to install and agree to the terms and conditions.
5. Click Finish.
6. Double-click the icon on your Windows desktop to open the tool hub.

From there, let's run the Quick Fix my Program tool from the Tool Hub.

1. In the QuickBooks Tool Hub, select Program Problems.
   
2. Select Quick Fix my Program.
3. Start QuickBooks Desktop and open your data file.

Doing so will force the app to end QuickBooks processes running in the background. If the issue persists, you can follow the additional steps outlined in this article: Fix company file and network issues with QuickBooks File Doctor.

If you wish to speak to someone over the phone, here's how you can reach them out:

1. Open QuickBooks and click the Help menu.
2. Select QuickBooks Desktop Help.
3. On the pop-up screen, select Contact Us.
4. Click the Search for Something else button, then type in your concern in the Ask us anything box.
5. Click Search,then scroll down to get your contact options.
    

Please fill me in on any additional details of your issue so I can be of assistance. I want to make sure this gets resolved. Thank you for reaching out, I'll keep an eye out for your response.

@Shannonskillsforlife 

Check our profile name and send your business email address in a private message to us. We may evaluate your company file should you need to purchase our 3rd party file repair service.

I will NOT be purchasing anything from you. Your support techs are responsible for the damages. You can email me to discuss further details at [email address removed]

@Shannonskillsforlife 

Our company is not part of Support and I am not sure you have contacted us regarding your issue.