QuickBooks Enterprise 13 - Having to enter the email password multiple times in order to send an invoice to the customer

llove · ‎February 03, 2022

Hello,

I am having issues sending off an invoice to a customer with the 'Send Invoice' function in Quickbooks Enterprise 13. I am able to send the invoice after entering the password anywhere from 5 - 10 times before it actually takes. I have double checked and even re added my email id and ensured the mail settings are saved correctly.

Any advice would be much appreciated.

Thank you

JonpriL · ‎February 03, 2022

Hello @llove, I'll help share information about online invoices.

With updates, QuickBooks 2013 in all versions has been discontinued and you're unable to use any online services, including online invoices. This is the reason why you're asked to enter your email password at least 10 times before an invoice will go through after sending it.

Use this article to learn more about this policy: QuickBooks Desktop Service Discontinuation Policy and Upgrade Information.

With this, let's consider upgrading to the latest and supported versions of QuickBooks Enterprise Suite. Here are links to upgrade your data and the best version you can use:

Finally, you might as well check and read this helpful reference for the steps in utilizing the in-product migration tool once you need to move your company file: Move or reinstall QuickBooks Desktop to another computer.

I've got you covered if you've got questions with QuickBooks online invoicing. Let me know by leaving a comment using the Reply option below. Stay safe!

Fiat Lux - ASIA · ‎February 03, 2022

@llove

If you don't want to upgrade to the latest QBD Enterprise edition, you may cross-grade to QBD Premier. You can still purchase the one time license for QBD 2021 Premier from several partners.

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QuickBooks Enterprise 13 - Having to enter the email password multiple times in order to send an invoice to the customer

QuickBooks Enterprise 13 - Having to enter the email password multiple times in order to send an invoice to the customer

QuickBooks Enterprise 13 - Having to enter the email password multiple times in order to send an invoice to the customer

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