cancel
Showing results for 
Search instead for 
Did you mean: 
Yogi
Level 3

QuickBooks Tool Hub

Several times I have tried to memorize a contributed report after I have run and modified it to suit me. Every time, as soon as I name the report, select its location and click OK, the program (Desktop for Accountants 2021) freezes. I open Task Manager and see a HUGE amount of memory being used. It takes a bit for Task Manager to shut down the program. I tried to use Tool Hub but got a message that my version was outdated. Went online to download and it is the same version I have. Reloaded anyway. Still did not solve issues. Updated Quickbooks and Updated Windows 10 (64bit) and rebooted PC. Still can't save that memorized report. 

6 Comments
Fiat Lux - ASIA
Level 15

QuickBooks Tool Hub

How big is the file size? 

AlcaeusF
Moderator

QuickBooks Tool Hub

Hi there, @Yogi.

 

Thank you for posting here in the Community. Allow me to chime in and help you fix the freezing issue in QuickBooks Desktop.

 

There are times updates aren't successful when performing the process. To verify, I recommend checking the release version and ensure you have the latest one installed for the 2021 version.

 

Here's how:

 

  1. Open the company file.
  2. Press the F2 button on your keyboard.
  3. View the release version.

 

If it's up-to-date, I recommend you proceed with running the Verify and Rebuild Data utility. The tool helps scan any issues with the company file and self-resolve them on your behalf.

 

To verify data:

 

  1. Click the File tab at the top menu.
  2. Hover your cursor to Utilities.
  3. Select Verify Data

 

To rebuild data:

 

  1. Click the File tab at the top menu.
  2. Hover your cursor to Utilities.
  3. Select Rebuild Data.

 

Since you've mentioned QuickBooks taking a huge amount of memory, I suggest visiting the system requirements. Please make sure your computer specs can run QuickBooks.

 

For more information, please check out this page: System requirements for QuickBooks Desktop 2021.

 

If you need tips and related articles in managing your account, you can check out our QuickBooks Community help website.

 

Feel free to hit that Reply button if you have additional questions regarding running the reports. Have a great day ahead.

Yogi
Level 3

QuickBooks Tool Hub

I have performed all the actions you suggested and the Excel report still has major errors. I have reset my Quickbooks updates, updated Windows 10 again, ran Repair Office. My system meets all the requirements you mentioned. Verify and rebuild found no issues. This error is happening across all my company files in Desktop Accountants 2021. I am in the midst of preparing year-end payroll filings and reports, so quite frustrated. I took snips of my Summarize payroll in Excel that show the parameters chosen and the error messages.

Also, in my system settings-Apps, the modify button is unavailable for all my desktop versions and the Hub Tool. The last Hub Tool I downloaded is the same version as I downloaded last August.

Yogi
Level 3

QuickBooks Tool Hub

very small. 9 employees at 24 paychecks each. 

FritzF
Moderator

QuickBooks Tool Hub

Thanks for getting back to us, @Yogi.

 

Since the issue persists after following the steps shared by my colleague above, I highly suggest contacting our Support team. They have tools that can pull up your account in a secure environment and check the cause of this behavior. They can also perform other troubleshooting steps to fix this for you.

 

Here's how to reach them:

 

  1. In QuickBooks, go to the Help menu at the top to get to the QuickBooks Desktop Help.
  2. Select Contact Us.
  3. Give a brief description of your issue, then select Let's talk, and then choose a way to connect.

 

I'm also adding this article that has a different QuickBooks Desktop troubleshooting tool: Fix common problems and errors with the QuickBooks Desktop Tool Hub.

 

Please let me know if you have any additional questions or concerns. I'm more than willing to help. Have a great day!

dso0216
Level 4

QuickBooks Tool Hub

Seems to me there are alot of bugs still with QBDT 2021.

Need to get in touch?

Contact us
Sign in for the best experience
Ask questions, get answers, and join our large community of QuickBooks users.
Sign In / Sign Up