I also have a customer that's receiving the error message telling them to try again later, only to have it fail again. They made a partial payment, successfully, about a week ago and then when they tried to pay the balance, yesterday, it failed. I resent the invoice, reflecting the balance due and it failed again today with the same message. This customer lives in an entirely different state and we really depend on this service to make sure our customers can pay on time, which allows us to pay our bills on time. Any solution other than switch to another service? I have QB Desktop Pro 2019

@SBCWY Thank you for joining or community.

The message listed above references a declined transaction. I would advise the card holder to contact their issuing bank for assistance determining why the transaction was unable to process at the time.

If you have further questions on transactions, please contact support to get additional information.

This link will take you to the QuickBooks support page, where you can select your service and the proper contact channel: Contact Support

Actually, this is not a "declined" transaction. It's a transaction where QB displays an error message and instructs the customer to try again later. It's as if QB is having a system problem (server down, etc). My customer has plenty of available credit and has made multiple payments over the past year, one being about a month ago. I'd like to know if people are having the same issue if they manually input the customer's credit card info within QB instead of the customer trying to pay it via the invoice link.

@SBCWY 

Have you checked the Merchant Service Center for the payment status on these transactions?  The Merchant Services Center would be the place to start to rule out a decline: Merchant Services 

After logging in, look under transactions for the dates the payment was attempted.  If you need further confirmation on what is going on with the payment, contact support.

Same error message and same problem as other here. Over the past 24 hours we have tried: multiple browsers, clearing cache and cookies,  resending the invoice, creating a new invoice...all resulting in the same vague error message suggesting to try again or come back later.  I have spoken at length with customer support in several departments including merchant services. At no time has anyone in customer support mentioned what the problem may be or that this is a known issue as mentioned in this thread. They simply say "It should work if you resend the invoice and try processing the payment again".  Quickbooks Moderator, please do not reply to my message with an apology. This isn't a hurt feelings issue for which an apology would be appropriate, this is a technical issue for which a technical solution would be appropriate. If you have the solution then please reply. If you don't have the solution then please spare me the apology line. Thanks.

I appreciate the complete details you've provided, @Film Producer.

Let's isolate this by voiding the existing invoice and recreating it. 

1. Navigate to the Sales menu.
2. Choose the Customers section.
3. Click the name of the customer whose invoice you'll be voiding.
4. Find the Invoice from the list below.
5. Click to open it.
6. Select More.
7. Click Void.

Once completed, let's log out from QuickBooks to ensure that your company data will be updated. Now, you can recreate the invoice manually. You can read through this article for more detailed steps: How to create an invoice. 

If the issue persists, I'd suggest contacting our Customer Care Team again. They have the specific tools to further investigate the root cause of the issue. 

I appreciate your patience in this recurring issue. The Community and I are always here to help should you have other questions. 

this is TOTAL CRAP! We pay you guys hundreds, some thousands for access to a broken system. We've been reporting the issue for over 6 months. FIX IT! I have a client trying to pay an invoice (same one they've paid since Feb 2018) and they are STILL getting this error!

Fix your tech, or give me my money back!

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If any of your client unable to pay an invoice, utilize other payment service apps for the time being - Melio or Veem

Hope it helps.

[Post edited by Moderator to remove links]

What is GRSM.IO and why do you keep spamming people with affiliate links in a professional quickbooks forum. GO AWAY

Thanks for the suggestions however the issue persisted ad nauseam. We had to choose an alternate method of processing the payment.

Yes what does this mean?

This is still an issue and Quickbooks has still not fixed this. This is the final straw for our company. We are paying consultants thousands of dollars to move systems away from Quickbooks. Heed our warning, those of you interested in using quickbooks. DONT. Save yourself the money and terrible headaches now.

Hello, @ahsu14.

I understand that this issue causes delay on your transactions. I have checked it on my end and this open investigation is closed. Try sending the invoice again and if you still encounter the sane error, I recommend contacting our QuickBooks online support team. They can guide you and provide you the steps on how to resolve this issue.

To contact support team, here's how:

1. Log in to QuickBooks Online.
2. Go to the Help icon and select Contact us.
3. Choose Messaging.

Please check our support hours and call us at the time available for you.

Feel free to post any additional questions here in Community. Have a great day.

In my case, I had a client try to pay me 10+ times in one day because they thought it was their fault.

After I wait for support and get transferred, and then answer security questions two times, they tell me i reached the monthly invoice limit (it was $5k). 

Instead of saying "This company has reached their invoice limit, you will need to pay them after X date" or literally any other more helpful message, they were getting told to try again as if it was an issue on their side. And then following this post they "cleared their cache" What a waste of time!

Instead of alerting me "You reached your invoice limit" nothing was ever mentioned, and my client and I wasted hours on this issue. The support rep blamed me for not counting up the money i received and knowing that I was over the limit. I asked for a monthly credit for all my wasted time, a mere $20 credit if that, and they ignore me. What a horrible company.

Yes, still having this issue in September 2020.  Quickbooks has known of this issue for almost a year now.

Getting paid is a pretty key feature of QBO, would be nice if my clients were not getting "error try again later" when trying to pay by credit card.   I sent myself a test invoice and tried to pay it.  I get the same message unless I use a private browser/incognito mode.

Good day, KSWEISS.

Thanks for joining us here. Let me share additional details on how we can fix this. 

You'll want to clear the cache since it worked in the incognito window. It's a junk file that can cause errors in QuickBooks Online.

Also, make sure that the browser you're using when paying the invoice is updated or use a different one. I suggest Google Chrome, Mozilla Firefox, or Microsoft Edge.

If this error continues, please reach out to our Customer Support Team for further investigation.

1. Go to Help and select Contact us.
2. Enter the error message and click Let's talk.
3. Choose either Start messaging or Get a callback.

Here are some of the articles you'll want to check for more details:

• Take and process payments in QuickBooks Online
• QuickBooks Payments FAQs

I'll be here if you need anything else. Stay safe!

Yes, I instructed the client to clear their cache, or use a different browser.  They able were not able to figure it out and ended up paying by check.  They shouldn't have to fiddle with their browser.  Been paying invoices online for decades, have never had to clear the cache for a payment to go through.  What sort of data is QuickBooks trying to collect from the cache? 

Seems like this is fixable on Quickbook's side.  My customers shouldn't have to jump through hoops to pay their bill.

Yes, I instructed the client to clear their cache, or use a different browser.  They able were not able to figure it out and ended up paying by check.  They shouldn't have to fiddle with their browser.  Been paying invoices online for decades, have never had to clear the cache for a payment to go through.  What sort of data is QuickBooks trying to collect from the cache? 

Seems like this is fixable on Quickbook's side.  My customers shouldn't have to jump through hoops to pay their bill.

Thanks for getting back to us, @KSWEISS.

I want to thank you for staying with QuickBooks for a decade now and informing your client to clear their cache. Let me share additional info to resolve your concern in QuickBooks.

Clearing the browser's cache can speed up your overall browsing experience so you have best and most secure experience with QuickBooks Online. Sometimes data, which is stored in the cache prohibits loading of up-to-date contents and you may encounter browser errors like run time error, buttons missing on the page, unable to pay an invoice, etc. Thus, clearing the cache helps fix these issues.

Also, I'd suggest reaching our Customer Support Team. They have the tools that can help determine the reason behind this matter and have the ability to create an investigation if necessary. You can follow the steps shared by my colleague on how to contact us.

Please check out our support hours to ensure that we address your concerns on time.

To learn more how credit card processing fee works in QuickBooks, please check out these articles: 

• Everything You Ever Wanted to Know About Credit Card Fees.
• A quick guide to Credit Card processing

For future reference, let me share this guide that contains articles and tools to help grow and manage your business: QuickBooks Resource Center.

I appreciate your patience while we look into this. If there's anything else I can do for you, please let me know. I'll be around to help you out. 

The trouble is, there will never be an update or fix to this ongoing problem! I've reported the same issue for OVER a year and I've always been told the same ...."we're looking into fixing this" "you'll be notified when it is resolved" blah-blah-blah!!! My complaints fall onto def ears, meanwhile I roll the dice when I send out an invoice with a payment link to each client. I am the one who has to go back and forth with the client apologizing. Also if it is due to insufficent funds, then why doesn't it say "DECLINED" This error message gives false hope that maybe if you come back later to pay it will work when it NEVER does. I know bc I've been on both sides, trying to pay one of our vendor who uses QBS and I kept getting error message after days of attempting to pay I finally just mailed out a check.

This is obviously still not fixed? I thought using QB to receive credit card payments would be our best route and trying to have our first invoice paid with a credit card and they are receiving the same error. This is absolutely ridiculous. Has anyone tried running the card from their end in the system? I have been on hold with QB for almost 30 minutes waiting for someone to pick up.

Being able to process payments without any issues is our goal for our clients, @ptcs,

Normally, the error when processing a payment comes up when a transaction is declined. However, if you get the same message on every card you process payment for, I recommend contacting our Support Team to report this.

Our team will create an investigation ticket for our engineers to review. To contact us, click the following link: Contact Payments Support

In the meantime, follow the suggestions on the thread and see if it works for you.

We appreciate your patience while we're looking into this. Kindly update this thread on how things are going so far. I want to make sure this is taken care of.  I'll be right here if you need further help too.

@ptcs 

Utilize MP to accept online payment as the backup option anytime your QB Payment account is failed to process it.

https:// melio.grsm.io/quickbooks

Error You can try again, or come back later and try connecting then what do I do?