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A costumer paid online with a card through my invoice. It was the 7th the transition happened and It is now the 12 I am still to receive the funds to my bank

 
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A costumer paid online with a card through my invoice. It was the 7th the transition happened and It is now the 12 I am still to receive the funds to my bank

Good morning, @eberardoj23,

 

Thanks for the question!  For customers who are new to Intuit, the first transaction (or, if there are multiple transactions) or first batch may be held for approximately 3-5 business days. An internal review is done at that time because you are a new business with us. After that initial hold, transactions are deposited to you based on your account deposit time. Generally, this will be 2-3 business days for credit card transactions and 5 business days for ACH transactions.

 

However, there may be other reasons that transactions may take longer; for example, suddenly processing $20K in one month when a customer had processed $2K may trigger a risk review, where we will hold funds while we review those transactions. In those cases, you would receive an email regarding the transaction. Once those transactions pass review, the are generally released in 24-48 hours (again, it may be longer; this is a case-by-case basis).For further information on holds, I would direct you to review the merchant agreement agreed to at the time of sign-up. Here's a link:  Merchant Agreement

 

If you don't fall into either of those categories, I would reach out to the payments team directly so they can review the transaction and see why you haven't received it yet.  The link below will provide you with the different support options for the payments team:

 

Payments Support

 

Thanks!

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