Bank Feeds error: Non-printable errors

The message appears to refer to your existing lists in QuickBooks, to your various names lists, and your chart of accounts. 

It seems like a cop out to me: If QB can handle these special characters, then banks fees (part of QB) should as well.  Or put another way, does QB support these extended characters, or not?  Which is it? There should a standard that all QB features adhere to.

I'd be curious to find out what that knowledge base article says, as I wouldn't know how to find "Non-printable characters in QuickBooks Names" from within QuickBooks, whatever that means (it is so non-specific as to be a useless description.)

I received the same error.  The chat advisor for quickbooks told me to deactivate my bank account and reactivate it 

Did it work to disconnect account and reconnect?

I can help in resolving the error you have with your bank account, @BookkeepingLaura.

You can resolve this online banking error by finding and removing the non-printable characters inside your QuickBooks account. 

First, make sure to create a backup of your QuickBooks Desktop company file so you can restore your data if you ever run into problems. Then, switch to Single User Mode. You can go to the File menu and click on Switch to Single User Mode.

Once done, follow the steps below on how to switch to Register Mode. This uses the account register to add or match transactions.

1. Go to the Edit menu and click on Preferences.
2. Select Checking and choose the Company Preferences tab.
3. Under the Bank Feeds section, switch to Classic Mode (Register Mode).
4. Click OK. 

You can now find and remove all non-printable characters. These non-printable characters may occur in any of these names:

• Chart of Accounts names
• Customer and Jobs names
• Vendor names
• Employee names
• Other names

These non-printable characters are those that are not available on a computer’s keyboard. You can now open each list of names, edit, and remove the non-printable character. After resolving the errors with non-printable characters, you can now switch back to Express mode.

See this switch between banking modes article for more information. Also, here's how to fix OL and OLSU Bank Feeds errors in QuickBooks Desktop.

I'm always here if you need more help with your bank connection. I'm always here to help. Have a wonderful day!

Hi! I too am getting this error. I've tried everything to fix it. We have a file that consists of 10+ years of data and to begin going through lists is next to impossible. Is there another way to export data to try and locate the errors? Send help!

Hi there, jesslother.

I have additional steps on how we can fix this. 

First, you'll want to perform the workaround shared by my colleague. You don't need to check the 10 years' worth of data. Simply check it starting from when you encountered the error. 

Also, let's back up your company file, then update QuickBooks Desktop to the latest release. Once done, let's rebuild your data to make sure your company file is error-free.

1. Go to the Window menu and click Close All.
2. From the File menu, click Utilities and select Verify Data.
3. Wait for it to load.

Go to the File menu again, click Utilities and select Rebuild Data. Please check this link for additional details: Verify and Rebuild Data in QuickBooks Desktop.

If this error continues, you may want to reach out to our Customer Support Team so they can further assist you with it.

1. Go to the Help icon and select QuickBooks Desktop Help.
2. Select Contact Us.
3. Give a brief description of your issue, then select Continue.
4. We’ll provide you a few support options. Select which one is best for you.

Keep on posting here if you have more concerns. Stay safe!

I am still having issue even after tried both methods. do I have to contact intuit support for assistance? 

I appreciate your time getting back here, sharon2011.

To investigate more of what's causing the bank feeds error, I'd recommend reaching out to our Customer Care Team. They can use a screen-sharing tool to see your setup and navigate through your company file if you permit them.

Here are the steps:

1. In your QuickBooks Desktop program, go to Help > QuickBooks Desktop Help.
2. In the Have a Question window, click the Contact Us link at the bottom.
3. From the Contact Us page, select any topics.
4. Under Here's how to connect with a QuickBooks expert section, click the Start a Message or Get Phone Number button.

You're always welcome to get back here if you have any follow-up questions. We're here to help you out. Take care!

Thanks for the information. I was able to contact a support specialist. Unfortunately,  after paying $74.99 one time support fee and spending almost two hours via online chat(horrible chat interface) and desktop sharing, the specialist was not able to solve the problem. She said she was going to email me some instructions for me to follow to fix the non-printable characters(but she was not able to tell me where to check the non-printable characters when we were doing desktop sharing and online chat. I also asked her to email me how I can connect with her if I was not able to fix the issue by following her instruction. She agreed.

As of this writing(7:40pm PT), I still haven't received any email from intuit support. Nor was I told what to do next. And my credit card has been charged $74.99!

This is not acceptable!

I am requesting management escalation for this issue. I have the full online chat history with that support specialist. You can contact me via my profile email or reply here with a phone number where I can reach a live person. 

looks like my post needs approval before it shows up, in that case, you can reach me via [phone number removed] to discuss the issue. 

Thank you!

This is not the experience we want you to have with our support representatives, sharon2011.

We cannot deal with billing charges in the Community for security reasons. These concerns require a tool that can pull up your account and review the charges. With that said, we'd still recommend contacting our Customer Care Team. You can reach them through the steps provided by RenjolynC or go directly to this article: Contact QuickBooks Desktop support

In addition to that, the representative can create an escalation request under your account. From there, they can give you the higher management to assist you.

Keep us on the loop so we can also review what else we can do on our end.

Typical of QB support - Utterly useless. I'm convinced they pay these people to waste customers time and not resolve anything at all. 

You say this...

You can now find and remove all non-printable characters. These non-printable characters may occur in any of these names:

• Chart of Accounts names
• Customer and Jobs names
• Vendor names
• Employee names
• Other names

But HOW???

Allow me to lend a hand here, @Howdy47.

Let me provide you with the steps to remove all the non-printable names in your QuickBooks Desktop account.

Here's how:

1. Open each list of names.
2. Note: For all the lists, make sure to show all the active and inactive accounts and names to avoid the error in the future.
3. Find the non-printable name. Right-click on it, then click Edit from the options.
4. Choose and remove the non-printable character.
5. Hit OK.
6. Repeat steps for other lists of names.

I'm adding this article for more information about non-printable character online banking errors: Online Banking Error: Non-Printable Characters in QuickBooks Names.

For your future reference, refer to this article to add and match bank feed transactions in QuickBooks Desktop: Add and match Bank Feed transactions in QuickBooks Desktop.

Keep in touch with me if you still need more help with online banking errors. I'll be here for you. Have a great day!

We have been using QB for more than 20+ years.  I've been calling them for 3 weeks asking to help us with this issue that was caused by them;  all I get is that I need to find IT person to figure this out.

I can't believe that answers.  This license is not inexpensive, we pay thousands of dollars for customer service too and they can't figure this out or Customer service representatives aren't reporting this problem to QB.

QB needs to find a solution, we have hundreds of thousands names, item, etc and it will be impossible to figure this out.

They don't even know which ones are the characters that need to be removed/revised.

QB needs to release an update and eliminate this situation, there is a glitch and they need to take care of this immediately.

The instructions they give to have the problem resolved is for smaller companies with smaller data bases.  They shouldn't even have to create this problem in the first place.

How can there not be an easy way to identify the specific issue name?

If nothing else, the Verify Data could change it from whatever character is not allowed into a dash so that it will all work again. 

It shouldn't be this hard.

---

I contacted QB several times, the representatives have no idea which characters are the ones.
We worked with our database for days and they can't figure it out because they are not aware of what to look for.

QB need to escalate this problem  They are telling me I need an IT Company, that is not the case.  There is something they did with the new version and it has to be fixed.

---

Ours ended up being a blank entry that was hidden, so be sure to check your INACTIVE names also.

In this case, it looks like someone hit enter without typing anything (as a Vendor) and it saved that way. Then instead of deleting it, which they probably didn't have permissions to do, they made it inactive (although still blank). The fact that QBs allows it to be entered, missing a very simple data validation, is just amazing to me. So simple to fix, yet it's still allowed, which causes issues later.

Did you ever resolve this issue?

I have checked and changed and still cannot resolve this issue:(

ETA: I have checked all Vendors, Customers, Jobs, COA - I've taken out any characters I thought might

be an issue - including finding a vendor that was just blank.

-I've tried to deactivate the accounts but it says I have transactions to download and will not let me.

-I've tried changing out of Express Mode

I-'ve tried to Verify Data

-I've tried going Single to Multi back to Single User

-I've tried QB Dr app

I just saw a Create and Merge Account that I have not tried - will try that next - but since NONE of the accounts are working in this particular company - I don't have much faith in this option.

I have several other Company Files that work just fine with the same bank...

I was able to create a new company and import transactions into it with no problem.

I see you've been through a lot already in trying to correct this error, @Nmccall.

Since the issue persists after performing the steps given above, I'd recommend getting in touch with our Customer Support Team. This way, they can pull up your account in a secure environment and help fix the problem.

Here's how:

1. Go to the Help menu and select QuickBooks Desktop Help.
2. Click Contact Us.
3. Write your concerns in the description box, then select Continue.
4. Select which one of the support options you'd like to use.

You can check out this link and use it as your future reference: Add and match Bank Feed transactions in QuickBooks Desktop.

I'll be around if you still have other bank feeds questions. Take care and have a nice day.

I logged into my Intuit account and noticed the company name defaulted to a name that included characters that didn't belong. ie. &@; 

I spoke to the support ppl and I sent in a name change to correct it. I also removed all special characters in all the names I could find related to the account, customers, vendors and such... and restarted the program. I am STILL getting the error message. 

It says, once submitted, the name change takes 3-4 days. I will post an update after the name of the company is updated. 

Had anyone else had any luck fixing it or being able to input transactions? 

I had one vendor name out of thousands that I errantly put a space (literally hit the space bar one time) in front of and it threw my entire system off as reported by all the other contributors on this chain.  This has vexed me for months! I finally resorted to individually entering statement and account charges which took loads of time.  BUT...with fresh eyes I looked into it today and worked out "my" problem.  See below on what worked for me.

I went to Vendor Center --> Clicked on the drop-down arrow next to 'New Vendor' --> selected 'Add Multiple Vendors'-->clicked on the 'view all' vendors.

I noticed that a vendor starting with the letter 'R' was listed first (yes, above my number named and letter A beginning names) and its formatting (a literal one blank space before the letter 'R') was off compared to the rest of the list.  I fixed that by back spacing the measly one space and saved my work.  I went directly to bank feeds and viola...it was working beautifully again.  I am not sure if anyone has suggested to look at this issue through the "Add/Edit Multiple Vendors" approach, but it put my problem "Name" at the very tippy top of the list and that is literally all that it was...one space. 

I hope this helps someone else out there!  Good luck!!! 

I have the same problem but I cannto desactive my bank account, and also I realize that the rounting number is not correct how can i fix it?

Hi there, @Carlos71. 

There are solutions you can perform when you can't deactivate an account. You can start by closing QuickBooks and running it again as an administrator.

Then, re-sort the Chart of Accounts list to make the accounts go back to their default order and undo the changes you made. This can often repair issues in your list that prevents you from deactivating bank feeds.

Here's how:

1. From the Lists menu, select either Chart of Accounts.
2. Mark the All Names checkbox.
3. Click Edit at the top left of QuickBooks.
4. Select Re-sort List.
5. Click OK.

I'm adding this article so you can perform other solutions if you're getting the same results: Fix issues when deactivating bank feeds.

Once done.  try to disconnect your bank from the Bank Feeds. Let me show you how to do it.

1. Go to Lists and then select Chart of Accounts.
2. Right-click the account you want to deactivate. Then select Edit Account.
3. Go to the Bank Settings tab.
4. Select Deactivate all online services and then OK to confirm.
5. Click Save & Close.

After disconnecting, restart your QuickBooks program for changes to take effect. Then, re-run it as administrator.

Once back in, go back to the Bank Feeds and connect your bank again. 

If the issue persists, I recommend contacting our QuickBooks Desktop Live Team. They can check if there are other things you need to do to further assist you.

Don't hesitate to post your concerns or let me know if you still have questions or clarifications about banking. I'll be here to help. Have a nice day!

I followed the instruction and it doesnt work. Can you another advise