Why is intuit's customer service so shitty??? Can you suggest a better software company???

Welcome to the Community, jim167.

I appreciate you for letting us know about your experience with the support. This is something Intuit doesn't want you to come across in your future interactions.

I'm here to help. May I know what are you trying to achieve? I'd appreciate any additional details that you can provide and I'd be happy to find a solution for it.

For now, let me share these easy-to-access articles, webinars, and video tutorials that will help you in familiarizing the different tasks, features, and functions of QBO. Below are the following:

• All QuickBooks Tutorials.​
• QuickBooks Webinars.
• Help Articles.

Also, the availability of support depends on which type of subscription you're using. You can check out this article for our contact information. Click on the QuickBooks Online drop-down to see the most updated support schedule: Support hours and types.

Be sure to get back to me if you have other concerns. I'd be more than happy to assist you further. Wishing you well.

@jim167 

Many options in the market to explore. Contact us in private if required.

Jim,

I have worked with QuickBooks on-line since it first came out and tech support was it's strong point.  I find that is no longer the case.  The wait times are horrific and I am often disconnected repeatedly while on hold, in the cue or online with a support rep.

I am a CPA and a software consultant and have used many different accounting programs.  Quickbooks or Quickbooks online has always been a good choice for small businesses due to cost, features and support availablity.  Now that we can't get access to Quickbooks online support and can't get issues resolved, I will be looking for another solution for my clients.  I have several who use Quickbooks online with other software that integrates.  I currently have a clients 2020 file "broken" that was to be delivered to the tax accountant this week.  

Quickbooks response to the issue has been terrible.  I have lost about 10 hours to this one issue and still can't get it fixed.  Tuesday they said it was a known issue, today they have no record of the conversation.  Welcome to Quickbooks online support!

I agree.  I will no longer recommend Quickbooks to anyone.  Technical support is a joke. 

[removed] !  I had TEN of the reps Not know the way to do my taxes and would then hang up !  FREAKEN TEN OF THEM !  Then they locked me out so no one else could try and help me !  INCOMPETENT !!  YOU HAVE SERIOUSLY GONE TO SHAAAAT  !

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@jim167 wrote:
Why is intuit's customer service so shi-tty???

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Well, support used to be in Silicon Valley, where Intuit hired college graduates, often with accounting degrees. Then it was in Tucson and Reno. Now it's in India and the Philippines.

It is very clear that Intuit doesn't care to offer better support. They could. They just don't.

I know this hasn't been easy,scubageorge.

I have some information on how to recover your login information. If you have access to the phone number or email address on file, you can get back into your account within minutes. Let me walk you through how.

1. Navigate to qbo.intuit.com.
2. Click I forgot my user ID or Password.
3. You'll be asked to provide either your phone number, email address, or user ID. 
4. Select Continue and follow the on-screen instructions. If you used an email address to verify your account, you'll receive an email with a password reset link.

 Check out this guide for details about: Recover your account when you can't sign in.

If the issue still persists, we can perform basic troubleshooting to see if it's a browser issue or not. This way, you can clear the outdated file that causes a small problem when resetting to your account.

Please open your QuickBooks via a private browser. Here are the shortcut keyboards:

• Google Chrome: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Safari: Command + Shift + N
• Microsoft Edge: Ctrl + Shift + P

If this works, it means that you need to clear your browser's cache so the system can start fresh.

Also, in case you need tips and related articles in the future, visit our QuickBooks Community help website for reference: QBO Self-help.

Please don't hesitate to add a post/comment below if you have any other QuickBooks questions, I'll be right here to help you however I can. Wishing you the best!

I have contacted quickbooks payroll team numerous times and call always go to Phillipines. They keep on hold again and again. Outcome from them - "I have taken a note of this and this will be fixed by technical team in 2 to 3 days". It never is corrected. We continue to work with the same issues and they are creating legal troubles for their clients through inaccurate processing.

My experience with Customer Service has been awful as well. The "experts" that I have spoken with were poorly trained. There was no ability to escalate to a supervisor, and there was no provision to speak with someone in tech support. There is still no process for filing a complaint with this company. I imagine it will take a noticeable decrease in their bottom line before they give serious thought to providing acceptable service.  

It's almost as if paying an untrained teenager in Cebu $1/hr for tech support isn't providing the best possible experience for customers.  Quickbooks hates its customers - they have made that very clear.  Despite all the "that's not the experience we want you to have" they keep copy/pasting here, that's exactly the experience they are providing by outsourcing tech support to a poorly run call center with no training and no protocol for difficult cases.  You can sometimes get someone at [email address removed] - it's the "office of the president", but really it's just a nice person you can vent to.  They won't do anything to help you or fix your product, but it almost feels like someone there gives a sh-t for a minute or two.  (They don't, really, because they hate us but they almost fool you into thinking they have a tiny sh-t to give.)