Can I change my company name in accounts and settings? I keep getting a -955 processing error... thus I can't even set up an invoice header

I appreciate you bringing this matter to our attention, @someonesinthekit.  

Yes, you can update your company name in the Account and settings inside QuickBooks Online (QBO). Please know that this issue is actively being investigated and worked on by the engineering team.  

If you wish to receive notification or updates about this, I recommend getting in touch with our Customer Care Team so they can gather your details and add you to the list of affected users. I can write down the steps to get you started: 

1. Sign in to your QuickBooks Online company.
2. Go to Help (?).
3. Select Contact Us.
4. Enter your concern, then select Let's talk.
5. Choose a way to connect with us:

• Start a chat with a support expert.
• Get a callback from the next available expert.

Moreover, I’ve added this article to guide you on how to personalize your invoice layout: Customize invoices, estimates, and sales receipts in QuickBooks Online. 

For future reference, you can browse through this article to guide you on the process of receiving and recording invoice payments to balance your accounts: Record invoice payments in QuickBooks Online. 

If you need further assistance with the features and processes in the program, please let me know by replying below. Have a good one. 

Thank you kindly for your interest and guidance in a novice QB user's problem.  Prior to my post, I had consulted customer support (via phone) 3x on this issue, and was made aware (the 2nd time) that there was a problem . . . but no solution has been forthcoming.  (I do appreciate your confirming the problem though.)  Concerning the creating an invoice, I receive an "application error in processing my request" so it seems I am prohibited in updating the info on the invoice until the -955 issue gets resolved.  It is somewhat frustrating.  Is there a workaround other than whiting-out the company name and writing in the proper?   

Your patience is truly appreciated as our engineering team diligently works to ensure the accuracy of the information in your accounts, @someonesinthekit.

Regarding the error message you encounter when updating information in your invoice, we can perform some troubleshooting steps to address this matter. 
 

Sometimes, numerous cached files can cause unusual browser behavior. Let's access QuickBooks Online through a private window.

Here are some key shortcuts for accessing a private window:

• Mozilla Firefox: CTRL + Shift + P
• Microsoft Edge: CTRL + Shift + N
• Google Chrome: CTRL + Shift + N
• Safari: Command + Shift + N

If you were able to update your invoice successfully, then the cause of the issue must be with your regular browser. I recommend clearing your browser's cache or using another supported browser as an alternative.

I've attached articles that help you customize your sales form the way you want it. 

•  Add, customize, or remove logos on sales forms.  
• Import custom form styles for invoices or estimates. 

I'll be right here to help you if there's anything else that you need. Just let me know by leaving a reply below. Take care!

Thank you.  I believe I have already attempted both solutions, ie, private browsing & clearing my cache/cookies.  But I will make certain by going through these steps again.   

I understand the importance of changing the company name of your books, someonesinthekit. Allow me to share some insights about this.

I've checked our system and found out that the investigation of the error message you encountered when updating your company name in QuickBooks Online is still ongoing. It's the cause of why you're unable to save the changes on the Account and settings page.

Ongoing investigation means our engineering team is actively working on fixing the error permanently. Since you've already contacted our QuickBooks Support Team, you'll receive an email update once the issue is resolved.

You can also reach out to our support again to monitor the status. Please see this article to ensure you'll be assisted on time: QuickBooks Online Support.

In the meantime, we can enter the new company name in the invoice template if it'll allow us without any error. Here's how:

1. From the Gear icon, select Custom form styles.
   
   
2. Choose Edit beside the template you want to utilize or New style, then Invoice.
   
   
3. Go to the Content tab and click the first tile.
4. Under the Business name, enter the new info.
   
   
5. Review the details, then hit Done.

In case you still face the same error message after saving, we can temporarily use the solution you've shared above. 

I appreciate your patience as we're working to fix this. If you have some questions about your QuickBooks data, entries, and reports, let us know, and my team and I will be here to help.

Thank you very kindly for the acknowledgement of my problem.  I followed your creating invoice instructions step by step (prior to this I had been trying to create the invoice in a different pop-up.  Regardless, I still get the -955 error message.  I will try cache clearing, incognito, etc. per other team member's recommendation but I am a bit dubious.  It sure sounds as if it is indeed an issue for the engineers.  I think it'll have to be white-out.  

I tried incognito again.  I still have not found success, though for the 1st time I have received a different error message than the every-previous-time msg of -955.  This time (as usual working under changing company info under Accounts Settings), I received the error message -70012.  (Idk if this was because I tried "playing around" with attempting a different company name).  Again, I am simply trying to fix my company name, which is different than my legal company name.  I have successfully updated info under payroll settings & payment settings, but cannot seem to change it under account settings or creating invoices without getting error messages.  I am scheduled to receive an email hopefully by Tuesday 4/9 on an update, but I would love to find a workaround.

Thanks for the update, @someonesinthekit.

I see how useful it would be to have a workaround for this. Let me add info to the error messages 955 and 70012 in changing company info.

At the moment, this case is still in progress, and there's no documented workaround. The best way we can do is to wait for your scheduled email for updates.  

If you cannot receive an email after the mentioned date, even after checking spam messages, you can contact our support again.

You might want to personalize specific info on your sales forms. Check out this article: Customize invoices, estimates, and sales receipts in QuickBooks Online.

Feel free to comment here if you have additional questions about updating your company info. I'll be willing to help. Keep safe always.

I am getting the same error code while trying to update company info and customizing my invoice.  It will not let me customize any field! I have tried different browsers, etc and nothing is working.  Any solution yet??

I recognize the urgency to rectify errors when changing company information and customizing invoices in your file, CM406.

Currently, the investigation mentioned in this is still being worked on by our engineering team. Since they're working on this internally, please know that our engineers are implementing measures to provide a timely resolution.

With that, I recommend contacting our QuickBooks Support Team to ensure you'll get an update about the resolution status. This way, they can add your company file to the list of affected users, so you can get back in managing your business. Here's how to reach them:

1. In your QBO account, click the Help icon and select Contact Us.
2. Enter your concern and click Let's Talk.
3. Select Start a chat or Get a callback with a support expert.

You can contact us from Mondays to Fridays, 6 AM to 6 PM PT, and Saturdays 6 AM to 3 PM PT.

Once everything looks good, here's how you can track and enter customer-paid invoices to ensure the accuracy of your accounts: Record invoice payments in QuickBooks Online.

I appreciate your patience and understanding as we work towards resolving this matter. Please be assured that the Community is always available for any further assistance when managing your business information in your account. I'll be around whenever you need additional help. Stay safe.