Can QuickBooks contact vendors for their ACH details for payment?

You'll ask your vendors for their bank account numbers.

@Kim208 

As I know QB Billpay doesn't yet offer such feature. You can sign up for a free Melio account to integrate with QBO and you can set Melio to ask vendor for payment details.

https://affiliates.meliopayments.com/quickbooks

You can also get $100 cashback to pay the first bill. Make sure to click the cashback button to sign up.

https://affiliates.meliopayments.com/cashback

Hi there, Kim208! I'd be more than happy to help you with all your inquiries about Bill Pay in QuickBooks Online (QBO). Let me share all the details with you!

For seamless payment processing with your vendors, QBO recommends obtaining their ACH details manually. It doesn't have access to this information, so it's best to directly request it from your vendors. Once you have received the vendor's ACH details, you can safely enter them within QuickBooks for future ACH payments. Let me show you how to set up a vendor for ACH or bank transfer.

To pay your vendor by ACH or bank transfer, you can either manually enter their bank account or invite them.

To add a vendor's bank account, follow these steps.

1. Navigate to the Pay bills online page of your QBO account by following these:
   • Select + New. Then Pay Bills Online.
   • Selecting the Bill Pay Online dashboard widget.
   • Selecting the Expense tab, then Pay Bills Online.
2. To set up a vendor with open bills, select Set up Bank Transfers within the same line as the Payee. (Note: To set up a vendor before there are open bills select Set up vendors for bank transfers. You'll need the account number for the vendor.)
3. Select Enter vendor's bank account info.
4.  Choose Next.
5. Enter the vendor's bank account information.
6. Click Save.

For the steps on how to invite a vendor, check this out:

1. Sign in to your QBO account.
2. Navigate to the Pay bills online page by the following:
   • Select + New. Then Pay Bills Online.
   • Selecting the Bill Pay Online dashboard widget.
   • Selecting the Expense tab, then Pay Bills Online.
3. To set up a vendor with open bills, select Set up Bank Transfers within the same line as the Payee.

Furthermore, check out this article to learn how to track bills and record the payments: Enter and manage bills and bill payments in QuickBooks Online.

You're always welcome to visit us again if you have other questions while managing vendor information. Keep safe and have a good one.

Can someone from Quickbooks clarify whether QB will be adding this functionality soon? It is not secure for us to be emailing or even calling vendors asking them for their bank details. This is something Quickbooks should be collecting securely on our behalf as bill.com does - and did when Bill.com was integrated with QB bill payments. We can do this with respect to contractors which is great. But we really need to be able to do this with respect to vendors too. 

Thanks!

I notice that when i schedule a payment by check to a vendor Quickbooks alerts me to the fact that 

"By selecting Schedule payment, I authorize Intuit to withdraw funds from my bank account and deliver this payment according to the details specified. I understand that if the vendor accepts my invite to the QuickBooks Business Network, they may change the payment delivery method for this payment, but my withdrawal date will not change."

as shown below.

Does this mean that google will include in the invitation email and invitation to receive payment via ACH? Can someone from QB share a screenshot of what this email says?

Thanks!

Sorry, I meant "Quickbooks" not "Google"

Also, if the vendor wants to sign up for the Quickbooks Payment Network, would they need to have a paid Quickbooks account or can they join the QPN without having a paid Quickbooks account? Just really hoping there is a good way for Quickbooks to securely collect their ACH info rather than us having to manually do it through less secure and less efficient methods like emailing them, calling them, etc... 

@dreamerdad 

How about the free app as I mentioned earlier?

Hello there, @dreamerdad. 

At this time, we're unable to provide a specific time frame on when the option to collect ACH details from vendors will be available in QuickBooks Online (QBO). While we value your input and opinions, feedback is subject to review and approval by our software engineers. 

In the meantime, I recommend submitting your valuable suggestion by going to the Gear icon and selecting Feedback. Rest assured that we'll roll out updates on our website once available. You can also track your feature requests by visiting our Customer Feedback page.

To join the QuickBooks Business Network, your vendor should have an active QBO subscription so you can start receiving bills from them directly in the program. When inviting your vendor, it doesn't include the invitation to receive payment via ACH. You may refer to the screenshot attached below. 

Additionally, I'll share this article to get a report on all money paid to a vendor for the year: Run a report with vendor totals.

Keep in touch if you need further assistance paying your bills via ACH. The Community team is available all the time to provide additional help. Stay safe.

Why does this feature now exist in some of the companies I support and not others?  That's a REAL hassle.  Any insight?  

Last month I successfully updated a vendor's ACH payment info and paid the vendor.  On Tuesday I discovered that the vendor profile reverted to the old/incorrect info. I attempted 4 times to update and save the new info to no avail; i.e. the new info will not save.  I understand this is a technical info that QB is working on.  Yesterday I used QBO's new feature that allows the vendor to set up their own bank info; QBO sends an email request.  The vendor has still not received the email.  See the attached chat I had with Geronimo today, especially the highlighted question.  Please advise as to whether this option is not functional at this time.  Along with my colleagues, I am quite frustrated.

Thanks!

[Removed attachment]

We appreciate you notifying us about this issue, Cheryl0322. We acknowledge the inconvenience you've encountered and understand how disruptive and concerning it can be when you're unable to update crucial vendor information, particularly when it affects your ability to process payments correctly. Please be assured we take your concerns seriously, and I'm here to provide insight.

I have checked our resources and found an ongoing investigation (INV-115486) regarding the issue of ACH payment information not saving in vendor profiles. Our engineering team is working diligently to resolve this as swiftly as possible.

To add you to the list of affected users, I recommend contacting our Customer Support Team. This proactive step will ensure you receive a notification once it's fixed. Here's how to reach them:

1. Go to the (?) Help button at the top right corner.
   
   
2. Click the Search tab and key in your concern.
   
   
3. Select Contact Us.
   
   
4. Choose a way to connect with us: select Start a Chat or Get a Callback.

For more information about QuickBooks Bill Pay for QBO, check out this article: Add a vendor bank account.

Additionally, I've added these resources to learn more about Online bill pay:

• Online Bill Pay - Automate Your Bills Today
• QuickBooks Bill Pay explained: How it works, benefits, and setup

We genuinely appreciate your patience and understanding as we resolve this technical issue. Should you have any further questions or concerns, please don't hesitate to reach out. We remain committed to resolving this matter and ensuring you can manage your vendor payments efficiently. Your satisfaction is our utmost priority, and we deeply value your continued trust in our service.

@cheryl0322 

Try opening your QBO account on any private/incognito browser. If the same error persists, you can use Melio as another option with the same feature and reliable to ask the ACH information automatically by system.

https://quickbooks.intuit.com/learn-support/global/manage-suppliers-and-expenses/re-pay-bills-online...

Thanks for your response RheaMaeH.  I contacted support.  The representative, Carolyn, was helpful and added my name to the issue list.  She provided a workaround: Select MANAGE PAYMENT under the Schedule Payment section; change the bank information.  However, the fine print states that the vendor is enrolled in the QB Business Network by selecting SAVE and my info is shared. I felt it was a way for QB to obtain or provide advertising info to my vendor when I'm just trying to make a correction.  I feel this is not a good placement of opting in to QB Business Network.