Cash received from Square and integrated in QBO is missing sales receipts

Hi there, @Kkelly0601. 

I'll give you some tips about handing you sales receipt transactions in QuickBooks Online (QBO).

The information we receive depends upon them what the Square allows. I suggest checking the settings and the mapping in your Square app.

If your cash payment still won't show, I suggest contacting the Technical Support Team of Square.

With their tools, one specialist can pull up your account information and determine why your transaction didn't sync as expected. Follow this link for the contact information: Connect Square with QuickBooks Online.

To learn more about managing and connecting Square to QBO, consider checking out these articles:

• Connect your Square account to QuickBooks Online.
• Sync with Square - Default Accounts and Names.

Also, I've attached a reference that allows you to view, create, and edit sales transactions: View sales transactions. It provides you with details about individual transactions to ensure everything is accurate.

Don't hesitate to post again if you have other concerns with QuickBooks application integration. I'm always around and happy to help. 

QBO passed the buck to Square. As expected Square says it’s QBO problem. Same every time there’s an issue. Neither accepts responsibility or accountability 

As has happened in the past, QBO passes the problem to Square and in return Square refers me back to QBO. Neither accepts responsibility or accountability.

We have been having this same issue just in the past few weeks. Following this thread to hopefully find a resolution.

Improving your experience with this integration is my top priority, CoffeeShoponSquare.
 

The Connect to Square app imports and groups sales transactions from all your locations into QuickBooks Online for easy reconciliation. By default, it automatically creates sales receipts and matching deposits for cash and credit card payments.

Cache-related issues can cause sync disruptions and unusual behaviors in QBO. Let's rule this out by unlinking and connecting to your Square account again using an incognito or private browser to refresh the connection. Here are the shortcut keys:

• Mozilla Firefox: Ctrl + Shift + P
• Google Chrome and Microsoft Edge: Ctrl + Shift + N
• Safari: Command + Option + P

Please refer to these steps to disconnect and reestablish the integration.

1. Go to the Apps menu.
2. Select My Apps, and find the Connect to Square app.
3. Click the Action drop-down arrow, then choose Disconnect.
4. Complete the short questionnaire, then hit Disconnect.
5. After that, click Get app now and follow the on-screen instructions to complete the process.

If that works, go back to your main browser and then clear its cache and cookies to start over fresh. Switching to other supported web browsers can be a good alternative, too. 

Finally, I recommend visiting our FAQ page to learn more about how the program works.

If you have any other concerns, please let me know by dropping a reply here or starting a new thread. I'll be glad to assist you in managing your transactions, books, and running reports. 

I have the same issue intermittently. All of my Square items/sales/information is always correct. It seems that QBO is the issue. I am missing some cash sales (that usually show in my APP Transactions page). I usually just enter manually if they don't come through but I would like to figure out why this is happening. I also have a current issue that the credit sales (come through on the bank transaction side) is showing the incorrect amount and there isn't a match to it on the App Transaction side to match it to. 

I am so frustrated with QBO at this point that this continues to happen. The only thing that is ever said is that we need to delete and reinstall or contact square. Square does not seem to be the issue. 

Anyone have advice?

I am assuming, since our previous bookkeeper did this, that you have to make sure anything waiting to be categorized is done before deleting and reinstalling? The issue with this is the information that I have currently waiting to be categorized is incorrect and approving it will make a mess of the situation. There has to be another way. Having to delete and reinstall every few months does not sit well with me. 

When credit card transactions are imported in QBO from Square, QBO automatically creates Sales Receipts.  My problem is that the receipts are BACK DATED one month by default. 

Square invoices are created automatically every month on the 15th. A card is on file and charged immediately.  

However, when this is imported to QBO, the sales receipt created is dated for the prior month.  So I have to manually change every transaction.  

I've tried adjusting the "Sales Terms" in Global Settings to "Due on receipt" but that doesn't change anything.  How can I adjust the setting so the Sales Receipt created is for the current month?  

Thanks!

Hi there, @Freeman59. I'm here to point you in the right direction to resolve your issue about your sales receipt.

When importing data to QuickBooks Online, the program depends on the information your third-party application shares. As a result, any discrepancies or backdated receipts are likely a result of how the dates were set in Square.

To address this issue, I recommend contacting Square's customer support team for further assistance. They have access to your account details and can provide insights into why the receipts are backdated. They can also guide you on adjusting the dates in Square to ensure accurate import into QuickBooks Online.

I'm also sharing this article to learn more about the connection: Connect your Square account to QuickBooks Online.

I've added this article for your future task when you're ready to assess your business financials: How to Reconcile an Account in QuickBooks Online.

You're always welcome to get back to us here if you need anything else. We're here to help. Take care and stay safe. 

I checked with Square and verified a invoice was generated from Square on 5/15, sent to the client, and paid by the card on file 5/16.  This was automatically imported into QBO.  When you look at the deposit on in QB for this, the invoice was dated on 4/15.  

So something is changing in QBO, because I verified the invoice was generated in Square and paid on 5/15 and 5/15 respectively.  

Please advise what might be going.  

Thanks for the help,
Charles

Greetings, @Freeman59. We understand the urgency of this matter and are fully prepared to help ensure the seamless tracking of your invoice. You can have complete confidence in our ability to assist you.

We recommend contacting our Technical Support team for further assistance, as you've already confirmed the invoice date with Square support. They'll be able to thoroughly evaluate your account and invoice to provide you with the help you need.

You can trust that our team has all the necessary tools to access your account safely through a screen-sharing session with you. In case of any further investigation, our team can promptly create a ticket.

Here's how:

1. Sign in to your QuickBooks Online company.
2. Go to Help.
3. Select Contact Us.
4. Enter your concern, then select Let's Talk.
5. Choose a way to connect with us:

• Start a chat with a support expert.
• Get a callback from the next available expert.

See this article for the schedule details: QuickBooks Online Support.

If you want to manage and record invoice payments in QuickBooks Online. Please refer to these articles:

• Create invoices in QuickBooks Online
• Record invoice payments in QuickBooks Online
• Customize invoices, estimates, and sales receipts in QuickBooks Online

Feel free to post a response below if you have clarification or additional information about managing invoices in QuickBooks Online. I'll be around. Have a great day ahead! 

EVERY.SINGLE.TIME.

I appreciate you joining the Community thread, @MLCBookkeeper.

Let me provide information regarding the Square app integrated into your QuickBooks Online (QBO) account.

Upon checking our system, I've found an ongoing investigation about the Square connection missing sales receipts/transactions (INV-102026). Our product engineers are working diligently to provide a permanent fix so you can get back to business.

If you haven't, I'd suggest contacting our QuickBooks support team to add you to the list of affected users and automatically receive email notification of the latest updates.

Here's how:

1. Log in to your QuickBooks Online (QBO) account.
2. Click the Help button at the top right corner.
3. Go to the Search tab, then select Contact Us.
4. Enter a brief discussion of your concern, then click Continue.
5. Choose a way to connect with us. You can either choose Chat with us or Have us call you.

Additionally, I'd recommend this resource you can browse just in case you want to personalize the appearance and add specific info to your sales forms: Customize invoices, estimates, and sales receipts in QuickBooks Online.

I'll always be around in the Community forum if there's anything else you need further assistance with when handling your transactions. Let me know in the comments below so I can further help.  Your patience and understanding are highly appreciated as we work towards this.