I’d be glad to share some information with you on how closing the books works in QuickBooks Online.
If you’re referring to closing your cash account, you’ll need to have a zero balance before you can request for cancellation. Therefore, you might as well transfer your remaining money to your external bank account or withdraw it in the ATM before calling Green Dot Bank to cancel it. You can find their number at the back of the card.
Transferring money out of your QuickBooks Cash account may take 2-5 business days, depending on how fast your external bank processes it.
- Select Transfer money and then Move money between your account.
- Enter the amount to move from your QuickBooks Cash account.
- In the From field, select your QuickBooks Cash account.
- In the To field, select the (+). Then, choose your bank account.
- When you're ready, select Finalize transfer.
I suggest contacting our Payments Team so they can look it up for you. I want to make sure this is taken care of, but we must protect sensitive data in this public forum. They can pull up your account and check the status of it. Refer to the number in this article: Contact Payments Support.
I'll be adding some related articles about this topic that might help you:
If you need further assistance, especially in recording bank charges, don't hesitate to reach out to us again. Enjoy your day!
