CUSTOMER AGING DOESN'T MATCH CUSTOMER STATEMENTS

Welcome and thank you for bringing your concern here in the Community, @RDyman. 

Allow me to step in for a moment and help fix the error you're getting when exporting reports from QuickBooks Desktop (QBDT) to Excel.

To start off, let's update your QuickBooks to the latest release. This will help you download the changes, improvements, and fixes that were made to QuickBooks. Here's how:

1. Go to the Help menu at the top, then pick Update QuickBooks Desktop on the drop-down.
2. Select the Update Now tab, then check the box next to Reset Update.
3. Click Get Updates.

For your reference, you may visit this article: Update QuickBooks Desktop to the latest release. Next, let's run the Verify and Rebuild utility. This tool will fix any errors it can find and notify you of anything that needs to be manually corrected​.

To run the Verify and Rebuild utility, here's how:

1. Go to the File menu at the top, then pick Utilities on the drop-down.
2. Select Verify Data.
3. Once done, go back to Utilities, then click Rebuild Data.

You can also check out this article for further guidance: Verify and Rebuild Data in QuickBooks Desktop. 

Once done, try to export your report again to Excel. If you're still getting the same results, you can repair QuickBooks Desktop to fix program-related issues or errors.

Lastly, if the issue persists, I'd recommend contacting our QuickBooks Support team if you need more assistance they have the tools to help you to resolve this issue. Here's how:

1. Open QuickBooks.
2. Go to Help, then select QuickBooks Desktop Help.
3. Select Contact Us.

 Please let me know how it goes for you. I'm always around to help whenever you needed me. Have a good day!

Thank you for your response, however this does not resolve my issue.

My problem lies essentially with the terms of customers. when selecting customers as 30 Day accounts, the program sees this as 30 Days from date of invoice. e.g. if I captured an invoice 1 July 2021 it will show that invoice as 30 Days but if I capture an invoice 25 July 2021 it will reflect as current, where collectively all July invoices should be reported on the age analysis as Current, and collectively all June invoices as 30 Days, does this make sense?

I have a few suppliers that also use Quickbooks and have encountered the same problem.

Let's get this issue fix right away, @RDyman.

I appreciate you for sharing additional details with us. I'd be glad to impart some insights on how to resolved this.

You'll want to ensure you filter the date range accurately to show the correct data. If this is not the case, I propose downloading our QuickBooks Tool Hub tool and run QuickBooks File Doctor to fix this. This scans your file for errors and fixes it right away. Let me walk you through the process

1. Close your QuickBooks Desktop (QBDT).
2. Download the most recent version (1.5.0.0) of the QuickBooks Tool Hub. 
3. Open the file you downloaded (QuickBooksToolHub.exe).
4. Follow the on-screen steps to install and agree to the terms and conditions.
5. When the install finishes, double-click the icon on your Windows desktop to open the tool hub.
6. From the tool hub, select Company File Issues.
7. Click Run QuickBooks File Doctor and select your company file from the drop-down menu. If you don’t see your file, select Browse and search to find your file.
8. Select Check your file (middle option only) and then Continue.
9. Enter your QuickBooks admin password and then select Next.

You can also check these articles for more details and additional steps: 

• Fix company file and network issues with QuickBooks File Doctor
• Fix common problems and errors with the QuickBooks Desktop Tool Hub

I'm also adding these resources that you can read for reference. This can guide you through the process on how to personalize your reports and record your customers' payments:

• Customize reports
• Record an invoice payment

Have other questions about your customer statements and managing your reports? You can always leave the details in your reply and I'll take care of it for you. Keep safe and have a good one!