customer's overpayment

@DORETTA23 

Was the refund check assigned to A/R?  It needs to be assigned to A/R if the overpayment was created by 'Receive payment' on the invoices.  Then, you should see both the overpayment (A/R credit) and the check issued (A/R debit) when you go to New > Receive payment.  Apply the overpayment to the refund check and you're all set.

The refund check was assigned to A/R when created.  A credit memo was also created and linked with the refund check, but that did nothing for the unapplied overpayments, so they are still showing as credits to the customer’s account. I've unlinked the Credit Memo from the check, but the check still is not appearing in the received payment screen. I need to correct the customer's account balance! 

Please HELP...Thanks!