Hi there, Potomac11.
I'm glad to see you here in QuickBooks Community. I appreciate you for following the steps provided above to contact our Customer Support Team. I'll provide steps so the Help icon will appear. This way, you can contact a representative from Intuit Support.
There are times that the browser keeps outdated Internet files that may cause websites, like QuickBooks Online, to receive an unusual behavior like the Help icon is missing.
I suggest accessing your QuickBooks account via a private or incognito window to check if this is a browser-related issue. At times, data stored for a long period causes unusual behavior to the browser. And, browsing privately disables the cache from saving your browsing data.
You can use either of these keyboard shortcuts:
- For Google Chrome browser: Ctrl + Shift + N
- For Mozilla Firefox browser: Ctrl + Shift + P
- For Safari browser: Command + Option + P
If it works, then your main browser may have too much historical data from previously visited websites that cause this kind of behavior. Just go back to your regular browser and clear the cache to delete those temporarily stored files and browsing history. You can also use other supported, up-to-date browsers as an alternative.
If the issue continues to occur, I recommend clicking this link: https://help.quickbooks.intuit.com/prechats/offerings/Paycheck-Protection-Program/23465/view. From there, you're able to fill up information to route you from one of our Chat Support Team.
I'm also adding this article to further guide you in effectively managing your business using QBO: Help guide for QuickBooks Online. It contains topics about advanced accounting, banking, and payments to name a few.
Let me know if there's anything else you need help with. Know that I'm always here to help you anytime. Take care and keep safe!
