Customer service phone number

Hello, john.

You can also count on me to help you with any QuickBooks issue. If you could please provide me with more information about what you were experiencing, I would be happy to look into it and assist you in getting it resolved.
 

On the other hand, you can click the Help (?) option in QuickBooks to reach our Support Team. Like this:

1. Log in to your QuickBooks Online company.
2. Select Help (?).
3. Click the Search tab, then hit Contact Us.
4. Choose a way to connect:
    

• Start a chat with live support.
• Get a callback from the next available support.

For more details and the Support hours, you can also visit this article: QuickBooks Online Support.

Feel free to add some details in this thread if you need assistance with any QuickBooks-related concerns. Keep safe!

case number 15103336261

I have a company I am downloading their QB back up. I get all the way through it to the password. I enter the password and it comes up with an error that QB can only be opened i QB Enterprises Solutions. What is Enterprises and why can I not open this clients backup in the Accountant's version?

Thanks for joining this thread, Pat 111. I appreciate your detailed information.

To verify my understanding, what error message are you seeing when trying to open their backup? If you can provide a screenshot, this can help me to better understand what you're encountering.

If you need to review a client's books, they'll need to create an Accountant's Copy to enable you to access their company file. With the Accountant's Copy file transfer service, your clients file is saved on an Intuit server, where they can exchange data securely with you.

They'll need to confirm the version of QuickBooks you're using matches their QuickBooks Desktop or Enterprise version. For example, if they're using QuickBooks Desktop Premier 2022, their accountant will need QuickBooks Desktop Accountant 2022 to open the Accountant's Copy.

There's two different workflows your client can follow for sharing their Accountant's Copy with you:
 

• Manual workflow - This enables them to share with their accountant via a USB drive, email attachment, or shared through a cloud service. You can also send back their updated version in the same way.
• Accountant's Copy file transfer (ACFT) workflow - The ACFT service lets your cilent and you exchange Accountant's Copy files through Intuit's secure server.

You can review our How to use the Accountant's Copy article for more details. Your client should review their Create an Accountant's Copy article for detailed steps on getting their Accountant's Copy set up properly.

I'll be here to help if there's any additional questions. Have an awesome Thursday!

@Pat 111 

You can't restore the Enterprise backup file on Accountant edition. You can use the trial version of Enterprise to restore it. Ask your client, which year version they run.

quick book desk top invoice

yes