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I have followed the listed instructions but when I get step 3 the bank deposit is not showing up, does anyone know what I am doing wrong?
We had this same problem, last year. I found that the boss didn't actually use the 'Accounts Payable', like it states below, for step 2. Make sure you post it in the accounts payable, and you shouldn't have a problem.
Good luck.
Sorry. Beyond that, I don't know what else the problem could be. That was just the problem we had, last year. My boss was positive that he used the right account, when in fact, he did not.
I hope someone can help you get it figured out.
Sorry I'm no help.
I've replicated your concern, ADNugent. I was able to link the bank deposit and vendor credit.
You may have two Accounts Payable, and you've used the non-default account. This can cause the deposit not to show when you connect it to the credit.
First, let's check on your Chart of Accounts. Here's how:
If there are two A/P accounts, let's change the account in the bank deposit page. Here's how:
Once done, follow Step 3 again, and link both transactions.
Get back to us after trying these steps. We're right here to help you.
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