Enter a refund form a vendor

Thanks so much for responding this is driving me mad! 

I double checked and A/P is the account, I have attached screen shot.

Sorry.  Beyond that, I don't know what else the problem could be.  That was just the problem we had, last year.   My boss was positive that he used the right account, when in fact, he did not.  

I hope someone can help you get it figured out.  

Sorry I'm no help. 

I've replicated your concern, ADNugent. I was able to link the bank deposit and vendor credit.

You may have two Accounts Payable, and you've used the non-default account. This can cause the deposit not to show when you connect it to the credit.

First, let's check on your Chart of Accounts. Here's how:

1. Click Accounting.
2. Go to Chart of Accounts.
3. Look for Accounts Payable.

If there are two A/P accounts, let's change the account in the bank deposit page. Here's how:

1. Open the deposit.
2. Change the account to the default Accounts Payable (A/P).
3. Click Save and close.

Once done, follow Step 3 again, and link both transactions.

Get back to us after trying these steps. We're right here to help you.