Has anyone had reminder invoices go out twice in one day?

Good day, tlillibridge.

Welcome to QuickBooks Community! I'm here to assist you in fixing the invoice reminder.

One possible reason why it's sending twice is because of the setup. Let's check it and see if there are two of the same invoice reminder set up are turned on. Please follow these steps:

1. Go to the Gear icon and select Account and settings.
2. From the Sales tab, select the Reminders section to expand.
3. If there are two of the same reminder, you can turn off the other one. Simply select it and toggle the green button.

    

You can also check these links for more details: 

• Automate invoice reminders in QuickBooks Online
• Record invoice payments in QuickBooks Online

Reply to this thread if you need anything else. Stay safe!

Hello,

There is only one reminder set. The others are turned off. When I check status it appears one was sent around 9 AM and the other around 10 PM. This just started within the last week or so.

Good morning, tlillibridge.

Thank you for dropping by the QuickBooks Community this morning, I'm more than happy to help. What you're going to want to do is turn off the reminder you don't want on. To do so, you can follow these steps:

1. Go to the Gear icon.
2. Under Your Company, select Account and settings.
3. Click the Sales tab.
4. Select the Reminders edit pencil icon.
5. Click the Automatic invoice reminders to off.
6. Select Save and then Done.

If you still are having trouble or still experiencing the reminders, then you'll want to contact our support team, they can look into your account with you in a private 1-on-1 setting and help you determine why there are several reminders happening. If you need help managing your customers and sales, check out this article: Sales and customers.

Thank you for your time and if you have any other questions, feel free to post here anytime. Thanks again and have a lovely day. 

I am facing the same issue. How can we resolve this? Thanks!

Thanks for alerting us, @HHC-N.

I'd be glad to share a little more information on how we can resolve this invoice reminder in QuickBooks Online.

Another reason for a duplicate is due to recurring transactions. The date period you’ve selected might be the same when you created them. If you have this template, you can open a Recurring Template List report to check the event details. Let me show you how:

1. Click on Reports at the left pane.
2. Enter/select the Recurring Template List in the search field.
3. Press Customize and filter the necessary details.
4. Click Run report.
   

Otherwise, you’ll want to contact our Technical Support team to investigate this further. They can figure out the cause of the issue and able to provide additional fixes. Please know that our supports are mostly available during weekdays from 6:00 AM to 6:00 PM. They can also cater to customers on weekends only Saturday starting from 6:00 AM until 3:00 PM only.

Keep me posted if you have any other QuickBooks concerns besides invoice reminder. We’ll be around to help you. Always take care.

We are seeing the same issue too. WE DID NOT CHANGE ANY SETTINGS. This is clearly a quickbooks backend issue they need to sort out. I've been using it for a while with no issues and it started for us the same time as these other reports. Please fix ASAP! This is upsetting it's spamming our customers twice.

Yes. reminders could be stacking.

I have 3 reminders setup. Last night, 3 total (2 duplicates) went out for the same invoice when it was time for the third reminder to go out.

Why 3? Why not 600?

3 could be explained by one for each prior reminder and the intended one for the invoice.

Cranky client.