I just switched to Quickbooks from Freshbooks. One thing Freshbooks had nailed down was this issue. 

I have one client with 8 different office employees, owners, admin etc.  who all request quotes form me. I was able to enter them all under the client umbrella and simply click who I wanted to send the estimates too.

This is a Huge pain in the butt to have to manually change/enter differnt ones every time they request a quote. FIX THIS PLEEEEEASE!

Not sure why it's so hard to revamp . 

This doesn't seem to work at the API level. If I try to search for a customer via the API by email only the first one will be matched.

I struggled with this one as well.  However, I have a solution.  Enter multiple email addresses on the Main Email in the Edit Customer window.  Separate the email addresses with a semicolon (i.e, ;) instead of a comma when using Outlook 2010 and above with QuickBooks Desktop 2020 and Office 365 as your email platform.  I sincerely hope this works for everyone else.

Can we bump the request for using different email addresses on Estimates and Invoices, this has been a feature request for many years now

make sure you go into Sales, select Customers, then Customer Details, edit, and then enter all email addresses separating each with a comma.  Save, so that in the future any invoice you send with automatically populate the emails. 

Has this issue been resolved?  I use Enterprise Desktop and need to be able to send Statements or collection notices to a different address than invoices.  

Thanks for getting in touch with the Community, Teric22.
 

I can certainly understand how an ability to enter multiple email addresses in a customer's profile could be useful and have submitted a suggestion about it as of today.
 

You can also submit your own feature requests while using QuickBooks.
 

Here's how:

1. In the top menu bar, go to Help, Send Feedback Online, then Product Suggestion....
2. Choose a Type of Feedback and Product Area (optional) from your available drop-down menus.
3. Enter any suggestions/feedback in the Here is my suggestion: field.
4. If you'd like, include your name/email in the My name is: (optional) and My e-mail address is: (optional) fields.5. Select Send Feedback.

Your feedback's definitely valuable to Intuit. It will be reviewed by our Product Development team and considered in future updates. You can stay up-to-date with the latest news about your product by reviewing Intuit's Product Updates webpage.
 

As far as sending statements and other forms to different email addresses then what a customer's profile has on file, you can simply change the email in the send to field when in the process of composing/sending the email. Once you've made your changes to the outgoing email, then select Send to send it to the different address.
 

Please don't hesitate to send a reply if there's any additional questions. Have a wonderful day!

No, I've requested this feature add via every avenue possible for years.  Many people have asked for it, and all we hear are crickets.  It's clear that intuit either doesn't read the feature requests or doesn't care.

This really needs to get fixed, 100 characters isn't enough!

I have an old version of QB 2017 and I could add multiple email addresses with a ; now with the on line version I can not. Can you tell me before I run out and get the new 2022 desktop version can i add multiple email addresses?

There are invoices that need to be sent to a CC email.  Can these be put into the email slot when adding or editing a customer in QB Online?

The way I do it is this: make sure you go into Sales, select Customers, then Customer Details, edit, and then enter all email addresses separating each with a comma.  Save, so that in the future any invoice you send with automatically populate the emails. 
if it is your desire to only cc a specific invoice, you can manually add/delete email addresses in the invoice itself, separated by “,” or, in some versions, “;”

Hi there, @JMG6.

Thanks for joining this conversation. Allow me to hop in and share information about adding multiple email addresses to customers in QuickBooks Online (QBO).

Yes, you can! You have the option to enter multiple emails in your customer's profile, invoices, or estimates in QBO. Any attached email will receive the invoice once sent. Make sure that the email addresses are separated with commas (,).

Here's how to do it:

1. In QBO, go to the Get paid & pay or Sales menu at the left pane.
2. Proceed to the Customers tab.
3. Select the customer you want to update, then click Edit.
4. In the Email section, enter the email addresses separated with commas (,).
5. Hit Save to complete.

You can also do this directly in the Customer email section on an invoice. For more information about managing emails and customers in QBO, consider checking out these articles:

• Add and manage customers in QuickBooks Online.
• Email a sales form or report to multiple email addresses.

For more tips and other resources, visit our website for future reference: Self-help articles.

Please post again or leave a comment in this thread if you have additional questions about this or anything else. I'll be more than happy to assist. Keep safe always.

Thank you, JoeAlouf, for taking the time to respond!  I replied back through my email, but I don't see it here.  I have hundreds of customers and some have several emails in their customer details.  These come up automatically when I create an invoice.  No problem there.  My question:  how can I include CC and BCC emails in the customer details so that they too come up automatically?  I do NOT want to have to type them into every invoice.  I would like QB online to just tell me that it is impossible.  I notice that the QB moderator just keeps telling me how to put emails into my customer details.  That isn't my question.  Getting frustrated.  Again, thank you for responding.

Your answer did not answer my question at all.  I have hundreds of customers and some have several emails in their customer details.  These come up automatically when I create an invoice.  No problem there.  My question:  how can I include CC and BCC emails in the customer details so that they too come up automatically?  I do NOT want to have to type them into every invoice.  If this is not possible, please just say that.  It is frustrating to ask a question and get a different question answered.  

Hello there, @JMG6.

I've come to share some insights about including CC and BCC emails in the customer details in QuickBooks Online (QBO). I'll also guide you in sending feedback and product recommendations.

For the time being, the option to include Cc and Bcc emails in the customer details is unavailable in QBO. Customers' email addresses won't automatically come up or populate in the Cc or Bcc fields when sending invoices. You'll have to type them in every time.

I can see how the benefit of being able to include Cc and Bcc emails in the customer details would aid you in managing sales and income transactions with QBO. With this, I would encourage you to send suggestions or product recommendations. We take them as opportunities to improve the various features of our products.

Your valuable feedback will be forwarded and reviewed by our Product Development team to help improve your experience while using the program. Here's how:

1. Go to the Gear icon.
2. Select Feedback.
3. Type in your recommendation in the Share your feedback field.
4. Click Next.
5. Follow the on-screen instructions to complete the process. 

On the other hand, in case you want to receive a copy of the new invoices you create in QBO, you can add your or company's email in the Copy (Cc) new invoices to address or Blind Copy (Bcc) new invoices to address fields in the Account and Settings page. To do this, here's how:

1. Go to the Gear icon.
2. Select Accounts and settings.
3. Go to the Sales menu.
4. Click anywhere in the Messages section to open its details.
5. Enter or add your or company's email address in the Copy (Cc) new invoices to address and Blind Copy (Bcc) new invoices to address fields.
6. Select Save.

Also, you may want to check out one of our Help pages as your reference to guide you in managing your business growth and transactions using QBO: QuickBooks Learn and Support. It includes help articles, Community discussions with other users, and video tutorials, to name a few.

Let me know if you have other concerns about managing customers and income transactions in QBO. I'm always ready to help. Take care, and I wish you continued success, @JMG6.

These folks are clowns and not even listening to their paying customers!  This request has gone out 3 years ago! is anybody from quickbooks listening? We really need this fixed as a business owner.

Seriously. I have my biggest client who needs invoices emailed to 4 people and I'm 4 characters shy of being able to do it. I had to ask "Quickbooks won't let me add a 4th email. Is there anyone I can delete? If not, I will have to manually add you every time I send an invoice." 

Yes I completely agree!!!!

I'm going to do a formal feedback submission right now, it would be so helpful!

I need to add 5 emails. It would only allow 4. 

This could be easily fixed by Intuit. Thank you

it certainly didn't work for me - and I use 365.

Is there a workaround?

Thank you for your answer.  Question - does it matter if there is a space after the comma?  There are typically two email addresses separated by a comma. Some have a space after and some do not.  Either way, the emails are not going through.

Thanks!

You're welcome, Pat555. Adding a space after a comma when sending invoices to multiple emails doesn't have a significant impact. As long as they're separated with commas, they should go through seamlessly.

Right now, there's an ongoing investigation (INV-90205) about undelivered invoices. Which is why they don't go through on your end either way. Rest assured, our engineers are researching and doing their best to find a resolution. In the meantime, I recommend contacting our Customer Support team. This allows them to add your account to the list of affected users and guide you on what to do. Here's how to reach support:

1. Log in to your QuickBooks Online company.
2. Go to Help (?).
3. Select either tab to get started:
   • Assistant: Get quick, personalized answers. Select a topic. If you need more help, hit Talk to a human.
   • Search: Browse the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
     • Start a chat
     • Get a callback

Please note their business hours to ensure specialists are available for assistance.

Moreover, you'll receive an email notification about the progress of the case.

For future use, browse these guides about handling customer payments and personalizing invoices:

• Record invoice payments in QuickBooks Online
• Customize invoices, estimates, and sales receipts in QuickBooks Online

I'll be around to always help you further with sales forms or QuickBooks. Just leave a message below. Take care!

The only potential workaround I can think of is to set up a distribution list for emails in Outlook.