How can I get the invoices paid sent to the vendor with the new Quickbooks Pay ACH emails

Let me provide some details about this, Jasper.

Vendors will be notified through email twice. The first email will inform the vendor that you scheduled a bill payment to be sent to them. The second email will notify the vendor that the payment is on its way and when to expect the bill payment.

If this is a payment cancellation or failure, QuickBooks doesn't notify your vendor in this case. You can reach out to them directly if there are any issues with your scheduled payments. But, if your vendors haven't received any notification for your payment, you can reach out to your bank and double-check if the transaction successfully went through and if funds were deducted from your bank. After that, inform your vendor of the transaction.

On top of that, please know that the standard delivery for ACH is 3 to 5 business days. However, delivery times can vary due to third-party delays or risk reviews.

In addition, to ensure that payments made reflect vendors, you can generate this vendor report for your reference: Run a Report with Vendor Totals.

If there's anything I can do to help with your vendor payment, you can always let me know by replying to the comment below. I'll be here to assist you all the time.

I understand they will get emails, but my question is the emails are not reflecting what invoices are being paid. When I was using Melio it did

Thanks for confirming this issue on your end, Jasper. I'll ensure to provide more information about this bill payment concern.

You and your vendors will receive email notifications when bill payments are scheduled and completed. You can monitor the status of all your payments on the Bill Pay payments page under the Expenses section, specifically within the Bills subsection. 

If you haven't received a message, we can contact our QuickBooks Online support team. They can assist you further and investigate any issues within the system.

Please see the steps below:

1. Log in to your account.
2. Click the Help button at the top right corner.
3. Go to the Search tab, then select Contact Us.
4. Enter a brief discussion with your concern, then click Continue.
5. Choose to Get a callback from the next available expert to connect with us.

Please visit this article to see our support hours available in QuickBooks Online: QuickBooks Online Support.

Also, if you want to review your bill payment add-ons in QuickBooks Online, you can visit this article:  Check which Bill Pay you are using in QuickBooks Online.

In addition, please refer to this article for guidance on reviewing vendor transactions, personal information, and other related data:  How to view and edit vendor transactions in QuickBooks Online.

The community is available 24/7. If you have any additional comments about vendor transactions within QuickBooks Online (QBO), please notify us below. Stay safe.

I have the same issue. There are no emails being generated showing which invoices were in the payment. I called support today and they really have no idea what Melo is and the change made recently. How do you get emails as my vendors keep asking me for details on the invoices that are in the ongoing payments.

Also in pay bills you can no longer schedule or see payments made including the invoices. You can only pay directly and this is now a charge for less functionality?

Thanks for chiming in this thread, Webdevdelivery2. I wanted to let you know that we are no longer partnered with Melio. We have replaced it with QuickBooks Bill Pay, which allows you to settle your bills directly within the platform,

If you have an existing Melio account, you can still use it to pay your bills directly from their website or utilize a third-party connector to integrate with QBO.

On another note, when you schedule payments via QuickBooks Bil Pay, we will email your vendor twice. The first one informs them that you scheduled a bill payment. The second email tells them, that the payment is on its way and when to expect the funds.

Please make sure to verify that the correct email is entered on their profile. Also, we recommend checking their spam folder if they still don't receive the notifications.

Additionally, only the total amount will show on the email. It doesn't list or include the details of the bills you've paid. To help improve your experience, we can submit feedback to our product developers so they can consider adding this feature to the next product update.

Here's how:

1. Select the Gear icon, then choose Feedback.
2. Type in your product suggestions.
3. Select Next to submit.

In the meantime, we can provide them with a copy of the bill payment voucher or transaction report. 

As for your Schedule Payment, the option is still available in the Pay Bills section. Please see the screenshot provided below:

However, have you encountered any issues with the scheduled payment option? If so, we can perform some troubleshooting steps like clearing the cache and other supported browsers to resolve this case within your company.

Moreover, if you need to review the payments made for your bills, go to the Bills page under the Expense tab. Locate the Paid section, and click Show Payments. See the sample illustration below:

I've also added these resources for more details about handling bill payments:

• Learn about QuickBooks Bill Pay for QuickBooks Online.
• Enter and manage bills and bill payments in QuickBooks Online.

We are still available if you have other concerns with your vendor transaction in QuickBooks Online (QBO). Please notify us by adding a reply below.

Thank you for the quick note back and detailed information. I was really struggling with the Melo change and each call to support (even having their own number) did not understand what Melo was - appreciate your help.

On the vendor payments, is there a way to generate an email automatically to them or me? If a request can be put in to add the invoice #s in the payment that would be ideal as the vendors must have this to tie the payment to their open invoices.

On scheduling, Melo use to allow you to select a date for the payment to be made where what I believe you are showing only allows you to do an immediate schedule. This works but we have to go in each time vs just scheduling things out for a couple of weeks.

On past bill payments, Ill review the expense directions provided. This use to be right in the pay bill Melo section for easy reference (what is open, what is scheduled for payment, what is paid) but at least I can try this for now.

Thank you again for the quick assistance

Also,

It shows you are allowed 5 payments a month without fees but when I go to schedule it shows a fee (from my last screenshot)?

I appreciate you coming back to the thread, @webdevdelivery2. Let me chime in and help you with your concerns about bill payment in QuickBooks Online (QBO).

In QBO, both you and your vendor will receive notifications when a payment is scheduled. However, please note that the invoice number is not included, and only the total amount will be shown for ongoing payments. 

I can see the importance of this feature to help us improve our services and provide a better experience for you with QBO. Therefore, I encourage you to send your feedback to our product developers so they can consider adding this feature to the next product update, which you can do by following these steps: 

1. Select Settings, then click Feedback.
2. Enter your comments or product suggestions. 
3. Hit Next to submit Feedback.

In addition, regarding your ACH payment charges, I recommend contacting our QuickBooks Payments Support team to double-check the fee and inquire why you're being charged that amount. Our expert team is equipped with specialized tools, including the ability to share your screen, to take a more in-depth look at what's causing the problem. To contact them, here's how:

1. Sign in to your QuickBooks Online company.
2. Select Help (?) at the top right.
3. Select or type Contact Us.
4. Enter your concern, then select Let's Talk.
5. Choose a way to connect with us through Start a chat with our support expert.

You can contact them from Monday to Friday, 6 AM to 6 PM PT. 

To enhance your bill and payment management in QBO, you can refer to this article:  Enter and manage bills and bill payments in QuickBooks Online

Keep us posted if you have further questions about vendor transactions in QBO. The Community is always available to help. Take care.

@webdevdelivery2 

You can still sign up for a free Melio account to sync with QBO.

https:// affiliates.meliopayments.com/quickbooks

You can also get the cashback to pay the first bill.

https:// affiliates.meliopayments.com/9ld4s

I am just going to go back to using Melio.

Obviously, Quickbooks was prepared to launch this with the issues being identified.

Thank you again for the quick note back. While things are probably only raised when there are issues I do feel like Quickbooks - Intuit is very responsive to customer needs and feedback. Appreciate the community and QB team staying on top of customer questions. 

Thanks again

I am using the new Bill Pay and sending check payments not ACH. Do I have this correct?  Quickbooks is no longer supporting the connection with Melio and now we are forced to use QuickBooks Bill Pay, but a simple thing like including the invoice number on the check payment is not provided? 

@lynnrob 

Quickbooks is no longer supporting the connection with Melio

You can still sign up for a free Melio account to sync with QBO as mentioned by SIAB. Make sure to get the $100 cashback to pay your first bill.

Thanks for joining this thread, lynnrob.

Yes, you have it correct. The option to include the bill number on a check payment is unavailable in QuickBooks Bill Pay. As a workaround, you can run the Bills and Applied Payments report to view the bills that are linked to the checks.

Here's how to run the report:

1. On the left navigation panel, click Reports.
2. Search for Bills and Applied Payments.
3. Filter the report period to the desired dates.
4. Press Customize.

You will then be able to easily identify the bills that are being paid for by the checks and view their corresponding numbers. I'll leave this article for more info on QuickBooks Bill Pay: QuickBooks Bill Pay for QuickBooks Online.

I'm always here if you have any other concerns about paying bills in QuickBooks Online, lynnrob. Just leave a comment below, and I'll get back to you. Keep safe!

When we pay a vendor an email is generated and sent to us with just the total. I would ask that you also include a list of the invoices in this same email while providing a checkbox/option in QB to also send the same email to the vendor. The email is already going out so to enhance with invoice detail and also send to the vendor should not be a lot of development work. Without this we have to go to every payment and run reports manually then grab the report data and send to each vendor as we pay them? Please consider these changes in a near future update.

On the pay bill, it would be good to see all bills in process or paid vs running manual reports. This was available in melo and is really just another couple of screens with different queried data (bills processing payment, bills paid both should provide the invoice details so we do not have to go look this all up every time). Please also consider these changes in a near future update.

Thank you for sharing your feedback and suggestions regarding QuickBooks Online, @webdevdelivery2. I understand how important it is to streamline processes and improve efficiency when managing vendor payments and invoices.

Including a list of invoices in the payment confirmation email to vendors is a valuable feature. It provides transparency and ensures that vendors have detailed information about the payments they receive.

On the other hand, being within one's control to view bills in process or paid would benefit you and your business by saving time and reducing the need for manual reports.

While we don't have these features yet, the good thing is that we actively collect user feedback and consider it when planning updates and enhancements.

With this, I highly recommend providing direct feedback to our product engineers as we value your input, which contributes to shaping future updates:

1. Go to the Gear icon, located at the top right corner.
2. Select Feedback.
3. Enter your suggestions/comments, then click Submit.

By checking our Customer Feedback, you can track and see the status of your request.

You may also want to visit our QuickBooks Blog to stay updated on our latest innovations and product news.

Additionally, if you need to run a report, please refer to these articles for guidance:

• Run reports in QuickBooks Online
• Customize reports in QuickBooks Online

Let me know if you have further suggestions or need assistance with QuickBooks-related concerns. Take care.