I am new to this forum, so I have now gone back and read all the user and QB posts and it doesn't seem there is a QB solution.  That is incomprehensible.  Until I switch cc processors, I will have to do the following, time-consuming tasks to merely recoup fees:  a) identify all my clients that have used credit cards historically (we are a landscaping company with a very high volume of invoices so this is a tremendously difficult task), b) create a new item for "CC processing fee", and add this line item whenever I bill these clients going forward, and also have to manually calculate the fee on each such invoice, and c) create NEW invoices when the historically-cc-paying-client says, "I want to pay this bill by mailing in a check".  INCOMPREHENSIBLE.

What should REALLY happen is QB should not only design the function to allow the automatic passing on of the credit card processing fee (should we choose to use this function), but to charge the ACTUAL fee I get incur for the instrument the client is using (ie, debit cards, ACH, Visa cards, AMEX cards all have different rates).  I know this as a consumer that my debit card has a MUCH lower rate for the merchant, so I demand not to get charged a "3.5% fee".  Most gas stations don't charge the fee when using a debit card, for example ("debit card same as cash price").

Hello there, Fort Hill.

Thank you for sharing your thoughts. I'm here to let you know that your opinion and feedback are greatly appreciated.

I can see how this feature would be helpful for you and your business. Since this isn't currently an option, I encourage you to submit feedback to our Product Development Team for review when determining features to be added in updates.

Here's how:

1. Go to the Help menu at the top.
2. Select Send Feedback Online.
3. Click on Product Suggestion.
4. Click on the drop-down for Type of Feedback and select Product Suggestion.
5. Select the Product Area.
6. Enter your thoughts and suggestions.
7. Click Send Feedback.

To be updated with our latest news and updates, including product improvements, I encourage you to visit the What's New section on your QBDT account or open this link to view our product update blogs.

If you have any follow up questions about this, let me know by commenting below. I'm more than happy to answer it for you. Have a nice day.

@Fort Hill 

For QBD users, consider a 3rd party payment processor to charge the fee on your customers.

Thank you Fiat-Lux... I have seen your same reply in this thread over the past year... so does the feature "Dynamic End-Customer Surcharging" mean in layman's terms that I can pass on the credit card fees (which are lower than QB) to my clients?  Can I still use QB Desktop as my main bookkeeping software, most importantly being able to invoice clients exactly as I have been (specifically emailed/electronic invoice), and the client can still click on the "View and Pay Invoice" blue button on the email?  Because it took a LOT of effort conditioning my clients to receive electronic invoices, and to get payments electronically, and it has GREATLY enhanced cashflow, so I would like to keep things as similar as possible.  Are you representing the "3rd Party Merchant Service"?  What is that service?

---

@Fort Hill wrote:

so does the feature "Dynamic End-Customer Surcharging" mean in layman's terms that I can pass on the credit card fees (which are lower than QB) to my clients? 

Yes. Correct

 

Can I still use QB Desktop as my main bookkeeping software,

It supports QB Desktop US and CA version.

 

Are you representing the "3rd Party Merchant Service"?  What is that service?

---

We are not allowed to share the name. If you are interested to explore it, send a private message to us. 

@Fort Hill 

MirriamM-  If you appreciate this comment which is posted on the QB Support why wouldn't you submit it to feedback on their behalf?  Quick Books needs to fix the credit card fee issue.  WE are losing money using it.

I have the exact same request posted in 2020.  They (Quickbooks) obviously isn't paying attention

So when you add this total as an expense, you are double dipping.  When the merchant fee for the credit card is automatically added to my bank account in QB, it is already an EXPENSE.

QuoteWerks - www.quotewerks.com which has a built-in integration to QuickBooks desktop has a product called: QuoteValet, and you are able to integrate QuickBooks Payments with and have customer's accept Credit Card payments online.  You are able to easily add any % charge to the payment amount.

Quickbooks needs to be able to accept a cc payment and automatically charge the person paying with a Cc the fee. Other billing services can do this. 

if they get the invoice via email and decide to pay by check they shouldn’t have to deduct the CC fee line item we have added to the invoice. It should be automatically added if they choose to pu via credit card with their link. 

Thanks for sharing your sentiments about accepting and charging the customer's credit cards payment with the fee.

I can see how convenient it could be for all users. I'll share your ideas with our engineers for consideration on future enhancements. 

I'm also encouraging you to do the same by submitting your suggestion within your QuickBooks account.

Here's how:

1. Click the gear icon.
2. Select Feedback. 
3. Enter your ideas and suggestions, then click Send Feedback.

For future reference, here are some of our resources that can guide you more about accepting credit cards in QuickBooks:

• Credit card processing
• Take and process payments with QuickBooks Payments

Let me know if you have follow-up questions or additional concerns. I'm always around to help you again.

Hello Arcane88,

I also do not like to include this in income, even if categorized as Other Income, because I don't want to inadvertently pay Hawaii's general excise tax on this income, as it's not subject to GET.  Instead, I set up this QBO Product/Service so that it offsets QuickBooks Payments Fees incurred.  

-Kelly

This thread was started over 2 years ago. Can QB just please figure it out? I use QB Payments and I believe it should simply be a setting that comapnies like mine can choose: "Do you want your customers to have the option to pay via CC for an extra fee on their payment page? Yes or No"

QB sets the fees for CC payments, QB should figure it out.

You’re all going to quickly find that Intuit implements the absolute minimum to their software. There are actual major bugs in QuickBooks desktop I’ve been reporting and have confirmed with their tech support department from years ago that they still haven’t addressed. And why would they when they’re making money and people just allow it to continue!

I really just don't understand how a well know company such as QB doesn't give the option to automatically charge a cc fee when a customer clicks on the invoice link to pay online!

Part corporate greed, part incompetence. It actually makes a lot of sense when you think about it. QuickBooks isn't known for being a high Cx business model. They are very much like a cable provider. A necessary evil that has no incentive to improve the customer experience (Cx) because of the natural demand they have.

Just charge them a extra 4% (rate x 1.04) and blame the lack of line item transparency on QuickBooks bad technology with your customer. 

End rant.  

Oh yeah? Then who's going to reimburse me for the credit card processing fee on THAT line item???

Am I missing something here?

Two years of pleas and complaints are apparently not enough. They're still saying "use the gear and provide feedback"... What do they think this thread is? 

QB Payment doesn't yet offer such feature. Utilize a 3rd party payment processor or merchant service to charge the processing fee on your clients.

Edit - Wrong Reply

Yes, you are missing the point. You can pass the entire fee on. 

First let me state that I'm in no way sticking up for QuickBooks. They are a horrible vendor and I'm forced to use them. But at the end of the day, we have to make the best of a bad situation and we should be trying to maximize revenue at every opportunity.

My business uses this QuickBooks product defect as an opportunity to throw QuickBooks under the bus and also get a small % increase on my sales. Basically you charge your customer more to cover the fee. However there's no reason to make it cumbersome by saying "its 3.5% and .25 per charge". For example, to make it easy for my front office, we just add a 4% surcharge to any customer order for credit card. 

Ex. Customer buys $100 in goods and wants to use credit card. We say "Sure, but QuickBooks is a horrible company and charges me a fee that I cannot absorb. So we have to add a 4% surcharge"

You charge the customer $100 + a service fee of 4% or $4.00 for a total of $104. 

QuickBooks then charges you 3.5% on the $104 + .25. So 104 - (3.64+.25) = $104-$3.89 = $100.11

So you still get your $100, but you also get an additional kicker - all because QB is incompetent's. 

This works for my business as the volume is low and I'm B2B. If I had a high card swipe environment / was in B2C, I'd just not tell the customer about the fee and add 4% to the base price of any product I'm selling knowing my sales would be 96% of any price charged.

***I accidentally replied to the wrong person. Went to repost in the correct spot and was told I cant post again for 3600 seconds. So they have a hour cool down period to slow the flow of angry posters***

So... that's not the issue. Yes, we actually charge 5% for using a card. The issue is that it's manual. I want to send an invoice to a client with ACH and credit card payment options enabled AND THEN if they choose credit card, I can have a setting that increases the total by the 5% "convenience" fee. 

Today I have to ask them how they want to pay, add the 5% for credit card payment, and then send it to them. Comprende? 

Unfortunately, I think the people that have accepted that Intuit has no interest in improving something are going to win here.  Those of us patiently waiting (years) for a feature so many of us have requested, and most likely all of us would use, are going to end up being the losers.  As I've mentioned previously, Intuit has no interest in fixing bugs or improving something as long as its working good enough and people are still paying for it.  They've become such a big company that we're barely noise to them.  I've had them confirm bugs in their software and then tell me that unless more people complain about them, they arent interested in fixing them.  I've pointed these bugs out over the course of YEARS and I always get the same response. 

Until they feel the hurt from customers moving to another platform, what reason do they have to improve their software and services?  Theres no incentive.  

@propertihc 

If you are looking to run it automatically, time to explore another payment processor to integrate with QBO.

for a B2B company, explore this one and it is a free app.

for a B2B/B2C company, explore this one