How do I enter a vendor refund to my credit card? QBO keeps changing the way entries are made and it's confusing

I would feel exactly the same way you do if I were in your situation, @integritydrywall. 

Let me guide how to enter a vendor refund in QuickBooks Online. This makes sure the credit hits the expense account you use for this vendor.

1. Go to the + New button.
2. Choose Vendor credit.
   
   
   
   
3. In the Vendor dropdown, select your vendor.
4. Depending on how you record purchases with this vendor, enter the Category details or Item details.
5. Lastly, click Save and close.
   
   

If you wish to deposit the money obtained from the refund, please follow step 2 in this article: Enter a refund from a vendor. Make sure to choose your credit card as its payment method.

I'm also adding this link that cover basic information on how to handle credits in QuickBooks Online: Void or refund customer payments in QuickBooks Online.

Keep me posted if you need further help managing vendor credits in QuickBooks. I'm always happy to help. Have a good day! 

Hi, @integritydrywall.

Hope you’re doing great. I wanted to see how everything is going about the entering vendor refund concern you had the other day. Was it resolved? Do you need any additional help or clarification? If you do, just let me know. I’d be happy to help you at any time.

Looking forward to your reply. Have a pleasant day ahead!

I have this same issue. From the bank deposit screen, I can only select to deposit the refund to a bank account, not to the credit card.

Thanks for joining this thread, utp01.

I was able to locate another thread where another Community user was able to enter their vendor's refund to the credit card account.

Here's a direct link to that thread: Vendor refund to credit card

I'd recommend reviewing the solution they used and also checking with an accounting professional to confirm that your refund's being entered correctly. If you're in need of an accountant, there's an awesome tool on our website called Find an Accountant. All ProAdvisors listed there are QuickBooks-certified and able to provide helpful insights for driving your business's success.

Here's how it works:

1. Go to our Find a ProAdvisor page.
2. Use the City or ZIP search field to specify a location.
3. Select Find a ProAdvisor.
4. Browse through your results and find one that works best for the business. You can click on each ProAdvisor's profile to learn more information about them.
   

Once you've found an accountant, they can be contacted through their Send a message form:

1. Use the available text box to introduce yourself. Be sure to include details about which services you're looking for.
   
2. Enter your appropriate info in the Your name, Your email, and Your phone number (optional) fields.
   
3. Hit Send message.
   

You'll also be able to find many detailed resources about using QuickBooks in our help article archives.

I'll  be here to help if there's any questions. Have a lovely day!

I’m using Quickbooks desk top   There is no +New. How do I record a vendors credit card refund?

It's good to see you here in the Community, @Ch mani.

I'm here to help record a vendor credit card refund in QuickBooks Desktop (QBDT).

QBDT and QuickBooks Online are different software. Thus, the user interface (UI) is different.

In QBDT, you can follow the steps below to record a vendor credit card refund:

1. Go to the Vendors menu, then select Enter Bills.
2. In the Enter Bills window, click Credit.
3. Choose the vendor name from the drop-down,
4. Fill out the necessary information about the refund. If it's an expense account, go to the Expenses tab. If you want to refund a returned item, go to the Items tab.
5. Click Save & Close.

Just in case you want to apply the credit to the existing bill of your vendor, you can check out this article for the detailed steps and information: Record a vendor refund in QuickBooks Desktop.

Don't hesitate to leave a comment below if you have other concerns or follow-up questions about recording vendor refunds in QBDT. I'm always here to help.