Thanks for getting to the thread, @husker32. It's a pleasure to help you with your concern about the service item not showing on the invoice in QuickBooks Online (QBO). We'll ensure you can get back to business soon.
We understand the importance of managing inventory items when creating invoices without issues in our program. We can share some troubleshooting steps to fix it. In this case, the high amount of cookies and caches may block you from accessing the created item and some features in the program. We can perform the basic troubleshooting steps to help fix your browser to work better and faster.
Here's how:
- Restart your browser.
- Log in to your account in an incognito or private browser and see if it fixed the problem. You can use these keyboard shortcuts to launch a new private window:
Google Chrome: press Ctrl + Shift + N
Mozilla Firefox: press Ctrl + Shift + P
Safari: press Command + Shift + N
If it works on the private browser, you can go to the regular browser and clear your browser's cache. Then, see if you can see the item, and you can create an invoice. Otherwise, you can use another supported browser.
You may visit these links for additional insights into managing invoices and products and services in the program:
Keep us posted if you have additional queries about managing your QuickBooks account. It's always a great feeling to help you, @husker32. Take care always!
