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s-nayaz-gmail-co
Level 1

I am new to QB. my payment has been withheld and i have uploaded required documents. Every time i chat with Intuit , they are saying we will get back to you in 48 Hours.

Can someone tell how i can reach the team who could help me as Calls / Chat team are not taking accountability and most importantly Timeline is not being followed
4 Comments 4
LieraMarie_A
QuickBooks Team

I am new to QB. my payment has been withheld and i have uploaded required documents. Every time i chat with Intuit , they are saying we will get back to you in 48 Hours.

Hi there, @s-nayaz-gmail-co. I'll help you get directed to the right support to address your concern right away.

 

Our Payments Support team can take a look at your account and review the documents you sent. You can contact them directly from your QuickBooks Online account. 

 

Here's how:

  1. Click the (?) Help icon in the upper right-hand corner of the Dashboard.
  2. Select Talk to a Human.
  3. Enter a short description of your concern and press Enter.
  4. Click I still need a human.
  5. Select Contact Us to connect with our live support.
  6. Choose Get a callback.undefined

 

They're available from Monday to Friday at 6 AM to 6 PM PT. For more info, check out this link: Contact Payments.

 

I'm also adding these helpful articles that consist of questions and answers about QuickBooks Payments deposits:

 

Feel free to comment below if you have other questions or concerns about your customer deposits. The Community is always here to help. Have a wonderful day.

s-nayaz-gmail-co
Level 1

I am new to QB. my payment has been withheld and i have uploaded required documents. Every time i chat with Intuit , they are saying we will get back to you in 48 Hours.

I made to call support as told again and then i was asked to contact Chat. Chat team will say again 48 hours . Every time i call , i am told 48 hours. This is circling and circling. I wasted my valuable time and money here with Intuit QB team. I need to review why i need to continue with Intuit when they dont give priority for me

s-nayaz-gmail-co
Level 1

I am new to QB. my payment has been withheld and i have uploaded required documents. Every time i chat with Intuit , they are saying we will get back to you in 48 Hours.

I made to call support as told again and then i was asked to contact Chat. Chat team will say again 48 hours . Every time i call , i am told 48 hours. This is circling and circling. I wasted my valuable time and money here with Intuit QB team. I need to review why i need to continue with Intuit when they dont give priority for me

lfranky
Level 1

I am new to QB. my payment has been withheld and i have uploaded required documents. Every time i chat with Intuit , they are saying we will get back to you in 48 Hours.

I know the feeling- It is absolutely true.

It seeems no one cares of has any interest in helping.

Everyday call and chat, spend hours, - same answer " it will be done in 24 to 48 hours" and it is not happening.

No where to escalate.

I have funds withheld from six months ago - and worst ... there is no appparent vaid reason for this.

Is there anyone in Intuit who can honestly get the job done?

Withholding other people's money is not something to take lightly.

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