I can't add products and services items in Quickbooks Plus. When I click the green button labeled "Add an item", nothing happens.

F5 solved the problem, thanks.

Thanks for getting back with the Community, rl-langner-com.
 

I'm happy to hear SarahannC was able to help get your Add an item button to work.
 

You'll also be able to find many detailed resources about using QuickBooks in our help article archives.

Please don't hesitate to send a reply here or create a new thread if there's ever any questions. Have an awesome day!

HELP.    I am having the same issue.  I`ve tried clearing my browsing cache and F5.  Restarting doesnt work either.  What else can I try???

Hi there, @TuppyJo.

Thank you for reaching out to the Community. I'll want to make sure this matter gets addressed right away.

If none of these steps resolved the issue, I recommend reaching out to our Customer Care Support team. They can take a closer look at why you're unable to add items. They'll also raise a ticket to our engineering team if necessary. I'll be sure to keep a lookout for incoming reports regarding this throughout the day.

Here's how to contact them:
 

1. Click the (?) Help icon in the upper right-hand corner of the Dashboard.
2. Select Talk to a Human.
3. Enter a short description of your concern and press Enter.
4. Click I still need a human.
5. Select Contact Us to connect with our live support.
6. Choose Get a callback.
   

Additionally, if you ever pick a wrong item type when adding your product or service, you have the option to change it.

Please let us know how the call goes and if you have any other concerns. We'll be on hand to help, @TuppyJo!

I'm having the same issue and nothing I have tried has worked.

Welcome to the Community, @Dylin Pellerito.

I'm here to help you add products and service items to QuickBooks Online.

If you are the primary admin or a standard user that can add or modify products and services, you should be able to click the Add an item button. Otherwise, you can run QuickBooks Online and add products and services using other supported browsers.

If you're still unable to, I recommend reaching out to our Customer Care team. They have the tools to check your account in a secure environment and investigate further the cause of this issue.

Here's how:

1. Sign in to your QuickBooks Online company.
2. Click Help (?).
3. Select either tab to get started:

• Assistant:
• Search:
  • Start a chat with a support expert.
  • Get a callback from the next available expert.

I'm adding this article as your reference in adding product and service items to QuickBooks Online.

You can also check this article for future reference to run reports in QuickBooks Online: Run reports in QuickBooks Online.

Let me know if you have additional questions about adding items. I'm always here to help. Have a great day.