I have enabled "Accept ACH" as one of the default payments but when new invoices are created, they only have credit card payment enabled. Am I missing something?

usermwever · ‎January 13, 2022

In Accounts and Settings | Sales, "Accept ACH" is set to On. I am able to add ACH as a payment option after the invoice is created, but I want it to be available from the beginning on all new invoices.

usermwever · ‎January 15, 2022

For the benefit of anyone with a similar issue, I found that the problem was not in the Quickbooks settings. The issue was that the API calls that were creating the invoices were not setting the field to enable the ACH payment option. The API calls were updated to enable the ACH option and now it is available on the invoices.

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Carneil_C · ‎January 13, 2022

It's nice to have you in the Community, @usermwever. Let me address your concern about adding ACH payment option in your invoices.

With regards to this matter, I recommend contacting the Merchant Services Support Team. They have specialized tools to review your account and assist you with adding this payment option to your invoices.

Furthermore, I've included this handy article so you'll have a guide to manually record invoice payments in QBO.

For future reference, you can review some of our answers to the most commonly asked Payments questions: QuickBooks Payments FAQ's.

I'll be around if you need further assistance about managing your invoices. I'm always around here in the Community to help you. Keep safe and have a wonderful day!

usermwever · ‎January 15, 2022

For the benefit of anyone with a similar issue, I found that the problem was not in the Quickbooks settings. The issue was that the API calls that were creating the invoices were not setting the field to enable the ACH payment option. The API calls were updated to enable the ACH option and now it is available on the invoices.

AlcaeusF · ‎January 27, 2022

Hi @usermwever,

I have reviewed the solution you’ve shared and it's correct and accurate. Thank you for sharing your inputs to help address the issue.

We love to see members supporting one another! Have a great day.

frankolc · ‎August 15, 2023

How does one update the API?

frankolc · ‎August 15, 2023

I'm ONLY using QBO. How would one update the API calls?

Kevin_C · ‎August 15, 2023

Hello there, @frankolc.

Thanks for joining this thread. I'll route you to the appropriate support to assist you with any concerns you have with the QuickBooks Online (QBO) API.

While the Community can help resolve specific issues, some inquiries necessitate the assistance of Intuit Developers for more intricate information.

We have a separate forum, the Intuit Developer Community, where you can post your software, QuickBooks API concerns, or developer license-related questions and interact with fellow developers, product experts, and engineers. They have the tools and resources to assist you in resolving your concern.

Here's how:

In your browser, enter this link: https://help.developer.intuit.com/s/
Choose your QuickBooks product.
Select the Ask a Question option.
Press Sign In.
Use your Intuit login credentials.

When your clients want to pay their invoices, you need to record that payment to connect it to the invoice to balance your accounts. For more details, see how to record invoice payments in QuickBooks Online.

If you have other concerns about payment methods, please don't hesitate to reply below. I'm always here, ready to lend a hand.

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I have enabled "Accept ACH" as one of the default payments but when new invoices are created, they only have credit card payment enabled. Am I missing something?