Hello! Thank you for this explanation, however, I am still really having a hard time figuring out where my Undeposited Funds is.  I already did the steps you mentioned, but still I can't find it. I also  don't think I can create a new account since you said to choose "Other Current Assets" as the account type. However, that account is not in my dropdown list. And neither does "Undeposited Funds" in my detail type drop down.

We currently deposit the payments for invoices that we receive under Account Receivable which is a Current Assets type under Other Current Assets detail type. 

Because of this, I couldn't make any bank deposit.

Hope you guys can help me with this. I've been having this problem for a while now. Thank you!

It could be the Undeposited Funds was renamed, Maffab.

Let's go ahead and find it. Here's how:

1. Click Accounting.
2. Go to Chart of Accounts.
3. Look for the account with Current assets as the Type and Undeposited Funds as the Detail type. Refer to my screenshot below.

If you're able to find the account, let's rename it. Here's how:

1. Click the Account history drop-down arrow, then choose Edit.
2. Enter Undeposited Funds in the Name field.
3. Click Save and Close. 

Once done, you can now deposit the payments to the Undeposited Funds account. I've attached another screenshot as your reference.

Get back to this thread if you need more help. We'll check your post from time to time. 

Hello Kristine,

Thank you for the fast response!

I followed what you suggested, however, there really is no Undeposited Funds in my chart of accounts even if I already searched Current Assets as the Type. I also already ticked the button for "Include Inactive" in case my Undeposited Funds is there.

Please see screenshot of all our Current Assets:

Hope you can help me further with this -- would very much appreciate it. 

Thank you!

Welcome back, Maffab. I'll help you set up the Undeposited Funds account.

Based on your screenshots, it seems like you're signed up for QuickBooks Online in the Philippines. For this region, the Undeposited Funds account is available but is not automatically created in the program. You'd have to manually set it up so you can use it when receiving customers' payments.

This account is pretty easy to create and I'd be glad to show you how:

1. Click Accounting on the left panel.
2. Select Chart of Accounts.
3. Click the New button in the upper right-hand corner.
4. In the Account window, enter Current assets in the Account Type.
5. Select Undeposited Funds for the Detail Type.
6. Enter the account name.
7. Click Save and Close.

That pretty much sums it all up. Just leave a reply if you need anything else. Either me or one of my colleagues will help you some more.

Thank you, SophiaAnnL for this! This was very helpful. I finally have my Undeposited Funds set up and I can now make a bank deposit for the payments we received! Thank you -- again!

Perfect! I'm happy that you're all set. Feel free to post again if you need more help. :smileywink:

If you checked all Detail Types in your chart of accounts and did not find Undeposited Funds type, you need to add it.  Go to Chart of Accounts, add New, pick Other Current Assets, pick Undeposited Funds. Save and Close.

Undeposited Funds is in my account listing.  When I select it, I get a register, but I can't actually enter anything into it.  Another answer indicated I needed to go to  Preferences and choose "Payments," which would give me the option to use Undeposited Funds, but "Payments" isn't one of the options shown on my Preferences menu.  I'm using QB for Mac 2019...unfortunately...

Let me help you post your customer payments under the Undeposited Funds account, @Martyr2ThisSoftware.

Thanks for providing us a screenshot. However, it looks like you're in the preferences window. Don't worry, I can route you to the correct page where you can post transactions to the Undeposited Funds account. 

Here's how:

1. Go to the Customer menu and select Receive Payments.
2. In the bottom corner, mark the Group with other Undeposited funds button.
3. Click Save.

That should do it. Get back to this thread if you need more help. We'll check your post from time to time. 

That box is already ticked, but I don't take payments from customers.  My company file is for a trust.  

I provided snapshot of Preferences window in my first post because someone else with a similar problem was told to turn on UF in the Payments tab of the Preferences menu, but I don't have a Payments tab.  

I do have the Undeposited Funds account in my account listing (and no it's not inactive and is not a duplicate), but when I open the register, I can't enter data into any of the fields. 

Thanks for the quick response, though.

That box was already ticked, but I don't take payments from customers.  The file I'm working on is a trust.  

The reason I provided a screenshot of my Preferences window is that someone else with this problem was advised to go to the Payments icon of their Preferences window, and I was showing that my Preferences window does not include a Payments icon -- probably just a Mac vs. Windows issue.    

I do have Undeposited Funds in my Account Listing (and no, it's not inactive, renamed or a duplicate), but when I open up the register, I can't enter data into any of the field.

Thanks for your quick response, though...

It's nice to have you back, Martyr2ThisSoftware.

Thanks for providing additional details and screenshot about your concern.

I'd suggest reaching out to our Customer Care Support Team so they'll be able to examine your account and assist you further with this.

Here's how to reach them:

1. Go to Help and choose QuickBooks Desktop Help.
2. Click Contact Us.
3. Enter the details of the issue in the box, then click Continue.
4. Select the best support option for you.

You can also check our support hours and contact them for their available hours.

Please don't hesitate to click the Reply button if you need more help. Have a great weekend!