I have two Quickbooks Online accounts that are the same thing, both billed yearly, and one bill is double the other now. How do I contact billing to fix?

Hi there, @david-abrams.

Both accounts may have a discounted price, and the other discount privilege has expired.

You got it right to contact our Care Support team to help you review your billing subscription and trace the exact charges.

Let me show you how:

1. Go to Help and then select Contact Us.
2. Type your query "billing and subscription charges" and then click Let's talk.
3. Choose a way to get support (Start a chat or Get a callback).

Our supports are available every Monday until Friday from 6:00 AM to 6:00 PM. Due to COVID-19, our staffing is limited and reduced our support hours. We'll resume our normal hours as soon as possible.

Feel free to leave a message below if you have more concerns. I'll wait for your reply. Stay safe and well!

I have a billing question..... I have no payroll for June. I would like to confirm that I will not be charged for payroll or any service fees for June. I will begin payroll again in July. Thank you, Michael L Fox, DDS

Hello, @payroll 14.

Although you didn't process any payroll, you'd still be billed for your monthly subscription fee for the month of June. However, you'll only be charged with the direct deposit fee per employee once you start running payroll again.

If you're still charged even if you didn't run a direct deposit payroll, you'll want to contact our payroll support. They'd be able to look into your account securely and review the charges you've received. 

Feel free to add a post/comment below if you have other questions. I'll be always here to help you!

Please call me.  I wish to discuss my bill. [phone number removed].  Jim

Hello, Jim.

I hope you're doing a fine day today. I'll provide a short overview on what you can expect on your bill, and give the steps on how to contact us.

What help do you need regarding the bill? If you're seeing some fees with your QuickBooks subscription, then those are likely coming from other services. We do have fees for Payroll, Merchant Services and other offerings. 

For payroll, we have an employee fee per month on top of your subscription. You can check the pricing overview in this page. 

If you happen to process payments from your customers, we also have processing fees for transactions. 

If you still need to discuss the bill over the phone, you can contact our support instead. The Community is a public space, so we're unable to pull up your billing details. We always value the security of your account and data. 

Our phone agents can pull up your account securely and check the details of your bill. To contact them:

1. Click the Help icon. 
2. Hit the Contact us button.
3. Enter "QuickBooks Online bill details" or something similar.
4. Proceed with Let's talk.
5. Select your preferred mode of contact.

You can always browse our articles if you need help getting things done in QuickBooks Online. 

Our doors are always open if you have other concerns regarding our services. I also welcome any other questions you might have for QuickBooks Online.