Currently, there's an ongoing investigation regarding the invoice reminders that are automatically sent to customers. Engineers are aware of the issue and are in the process of being prioritized/investigated.
Although this is being actively looked at, we do not have a specific time frame for resolution at this time.
To ensure you'll get an update about the resolution status, I recommend contacting our Phone Support Team. This way, they can add your company to the list of affected users and provide this investigation number for easy tracking: INV-51047.
To reach them, please follow the steps below:
Click on Help at the top menu bar.
Hit on the Contact Us button.
Enter a brief description of the issue in the What can we help you with? box.
Press on Let's talk.
Select on Geta callback.
Key in your contact details.
Then tap on Confirm my call.
Also, make sure to turn off the Automatic invoice reminders feature. This will prevent from sending automatic invoices to your customer. Here's how:
Go to the Settings menu, then select Account and Settings.
Click the Sales tab, then go to the Reminders section and select the Pencil icon to edit your preferences.
Turn off Automatic invoice reminders by toggling the button to the left. Then, click Save.