I need to speak with a customer service

I can route you to them, Adleydasilva.

Just follow these easy steps:

1. Click Help inside QuickBooks Online.
2. Select Contact Us.
3. Enter your issue in the description field, then click Let's talk.
4. Select either Start messaging or Get a callback.

Although, we can also help you. Just give us any information about your issue, and we can provide you the answer or steps. 

You can get back to us with more info. The Community is open 24/7.

BY FAR one of the WORST support and service groups I have dealt with. Months later they still can not fix a simple email issue. However - I find it funny that all the promo emails get to me and the billing emails.  On top of that their support and customer service is terrible - I was on chat for over 1 hour then got cut off and you know what that means back into the system. I was sent to support via phone ---  that was even worse - someone picked up and did nothing but cough in the background and at one time coughed right into the phone. NO SUPPORT/NO SERVICE.  If you are looking for timely - professional service - You will not get it here. Just suffer - I have been - it's hard to change all your business billing systems, etc. when it's been a while and you need to find a seamless way to change.  If you are new - I would consider someone else who actually has a support/service system 

Thank you for your feedback, soneil. I will share this with the relevant department. 

Being able to manage billing and marketing emails, and your account is a great option. I know you've been dealing with this for a while, and having such a reaction especially with your experience with support is natural as a human. I would do the same if I were in your situation.

I'll help you manage your email preference, update your email in the account, and your billing as well.

To start, you can access your Intuit account through QuickBooks and change your communication preferences. If you need to change your email address for billing emails, you can also do it from there. However, this does not change your Master Admin email address which is used for your business transactions.

1. Log in as the Master Admin.
2. Click on the Gear icon.
3. Under Profile on the right side, choose Intuit Account.
4. In the Sign In & Security section, you can change your email address.
5. In the Communications section, you can manage the Direct Mail option and turn off emails for specific products in the Email sub-section. Just click View in each product and turn of the updates that you don't want.

With regards to updating your payment details, you can do that within your QuickBooks company. If you have more than one companies, you can open each of them to update this information.

I hope this turns things to get better for you. If you have more questions, you know how to reach us. We'll be happy to lend you a hand.

i totally agree.  anyone else having trouble with online backup???

@brendab72 

Online backup of what? Are you using QBO Advanced or Intuit Data Protect?