I sent an invoice and the customer paid part of it but the payment is not showing up. This is my first invoice so I don’t know if that’s causing a hold up

Hi there, userprestonhendu.

I know how important for your business to have the partial payment post into your account sooner. Let me share some information on why the deposit is not showing up.

For customers’ who are new to the service, the first deposit may take longer (within 5 business days). This is because we’re setting up everything for you.

Also, the deposit speed can affect how long it takes to get the payments you process for each product. Let’s go to the Payments tab to check it.

Here’s how:

1. Go to the Gear icon at the top to select Account and Settings under Your Company.
2. Tap the Payments menu on the left panel to access the Deposit Speed section.
3. From there, you’ll see the number of days each payment method is processed.

The funding time varies depending on the mode of payment your customer uses. Credit card payments are posted in your account 2-3 business days, while a bank transfer can take up to 5 business days.

You can go to the Merchant Service Center to see when a deposit was made. Go to the For QuickBooks Desktop, QuickBooks Point of Sale, and GoPayments section in this article for detailed steps: Find out when QuickBooks Payments deposits customer payments.

I'm also adding a guide that contains answers to frequently asked questions about QuickBooks Payments: Common questions about payments deposits in QuickBooks Online.

Keep in touch if you have any other QuickBooks concerns or clarifications. I’m only a few clicks away for help. Have a good one. 

Hi there, userprestonhendu.

I’m back to check to make sure everything is clear for you. Have you tried checking the deposit speed for your account?

Don’t hesitate to click the Reply button if you need further assistance with your customer payment. I’ll be glad to lend a helping hand. Wishing your business continued success.