I've moved from QBD to QBO but some of my foreign currency AR/AP accounts in my balance sheet do not balance. When i extract a TB from QBO and QBD for that particular period, they're not the same.

Hi keshav7795,

I appreciate your patience in finding a solution to correct your A/R balances. This scenario requires checking your reports and transactions, so I won't suggest doing any corrections without looking at your books. It's best to contact our QBO Support again, so they can use a screen-sharing tool to check this further.

1. Click on Help and click the Search tab.
2. Click Contact Us at the bottom.
3. Enter something like to correct A/R balances after migrating from QBDT to QBO and click Continue.
4. Choose Start a chat or Get a callback.

On the other hand, if you want to check some references for QBO, you can visit the main support page, scroll down a bit, and click More Topics.

You can always visit us back in the Community if you have other questions in mind. Enjoy the rest of the day.

Hi JessT

I'm attaching two files which include my communications to QBO team after screen share. All the agents, have promised to revert back with an email but none did. I only managed to record two conversations but i've been in touch with the QBO support team through "help" more that 5 times regarding this matter. Would you still advise me to use the HELP option?

Another chat attached.

I can imagine the hurdle you've been through in fixing this issue on your balance sheet, @keshav7795.

Based on your scenario, it'd be best to create a callback request from our Customer Care Support. They'll be able to look into this issue further and give you the finest answer to your problem.

Here's how you can do it:

1. Select Help and tap the Search tab.
2. Choose Contact Us at the bottom.
3. Fill in something like to correct A/R balances after migrating from QBDT to QBO and tap Continue.
4. Click on the Get a callback option.

When fixed, you can start keeping track and managing your transactions in QuickBooks Online. Feel free to read these articles to learn more about the process: 

• Run reports in QuickBooks Online
• Customize reports in QuickBooks Online

Don't hesitate to comment back if you need extra help with this matter or QuickBooks. I'm here to guide you all the way. Keep safe always!!

Hi Mich_S

I cannot find the callback option. Could you advise? (see below screenshot)

I hope this will be sorted as it's already nine months, i'm waiting for responses from QBO!

We'll take care of this at the soonest moment, keshav7795.

I'll ensure that you can schedule a reminder to our QuickBooks Online (QBO) support. By doing so, your Accounts Receivable balance issue will be resolved as soon as possible.

All QBO versions in the United States have a Callback option. That said, you should be able to see that from your end if you use the American version. 

Once confirmed and the issue persists, I'd recommend logging into your account through incognito. This way, we can verify if this is a browser-related problem.

Refer to the keyboard shortcuts below: 

• Ctrl + Shift + N (Google Chrome)
• Ctrl + Shift + P (Firefox)
•  Control + Option + P (Safari)
•  Ctrl + Shift + P (Microsoft Edge)

Once logged in, check if the Callback option is available. If it's visible, return to your regular browser and press the CTRL+ Shift and Delete keys on the keyboard to clear the cache. 

If the problem continues, you may consider using our QBO sample account. From there, you can set a callback from our support. Ensure to contact them within business hours to ensure a swift response.

But if you use QBO Global version, they only have the Community and Chat option available. 

Check out these articles below to find out more about Receivable Accounts and how to memorize reports in QuickBooks:

• Accounts receivable in QBO
• Memorize reports in QuickBooks Online

Feel free to drop me a line if you've ever had any questions about QuickBooks. I'd be more than happy to help you out. Keep safe always.