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tnolen
Level 2

In the Customer Payment window, as I Receive Payments, when I click on the Received From dropdown list, my customers are not in alpha order. how do I change that?

 
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Best answer January 08, 2020

Best Answers
GlinetteC
Moderator

In the Customer Payment window, as I Receive Payments, when I click on the Received From dropdown list, my customers are not in alpha order. how do I change that?

We can change this by re-sorting your customer lists, tnolen.

 

When someone has accidentally changed the order, re-sorting them will put back to its original sequence. Please follow these steps:

  1. Go back to the customers' lists.
  2. Click the View menu and select the Re-sort list.

You can learn more details about re-sorting lists in this article: Re-sort lists.

 

Keep me posted if you need more help.

View solution in original post

3 Comments 3
GlinetteC
Moderator

In the Customer Payment window, as I Receive Payments, when I click on the Received From dropdown list, my customers are not in alpha order. how do I change that?

We can change this by re-sorting your customer lists, tnolen.

 

When someone has accidentally changed the order, re-sorting them will put back to its original sequence. Please follow these steps:

  1. Go back to the customers' lists.
  2. Click the View menu and select the Re-sort list.

You can learn more details about re-sorting lists in this article: Re-sort lists.

 

Keep me posted if you need more help.

View solution in original post

tnolen
Level 2

In the Customer Payment window, as I Receive Payments, when I click on the Received From dropdown list, my customers are not in alpha order. how do I change that?

Thank you.  this worked.  The strange thing was that the Customer List was correct....but when I clicked on the drop down From: field when Receiving Payments, my new clients showed up 1st instead of being alphabetized.  

 

Thank you!

Tracy

Rose-A
Moderator

In the Customer Payment window, as I Receive Payments, when I click on the Received From dropdown list, my customers are not in alpha order. how do I change that?

Thanks for getting back to me, tnolen.

 

After resorting the customer's lists, closing and re-opening the QuickBooks Desktop is a good start when comes to fixing data-related issue to synchronize the update.

 

Here's how:

 

  1. Click File at the top menu bar.
  2. Choose Close Company.
  3. Click File again and hit Exit.
  4. Open QuickBooks Desktop, and try to access the Customer Payment window again. Customer lists will be alphabetically organized.

To learn more about customer payments, check out these articles:

 

I appreciate your time today. Please know that I always have your back if you need help with QuickBooks. Here’s to your success in the years to come!

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