Is anybody else concerned about the transfer fees from customers?

Let me share with you some information about processing fees in QuickBooks Online (QBO). 

Currently, there are changes to QBO Payments Bank Transfer (ACH) Deposit Speed and Pricing. Starting April 2021, ACH payments will deposit the next business day and you'll be charged a 1% transaction fee (max$10) on each transaction. Thus, your transfer fees change recently. 

Additionally, there will be no charge for credit card or debit card payments. And they'll continue to deposit the next business day at your current rates. For more details, check out this article: What are the fees for QuickBooks Payments?

This price increase helps us to continue investing in and innovating our products and services. Also allows us to continue adding new features that can help you manage your business. I understand that this costs you much than what is used to. So, I'll take note of this idea. 

Lastly, we're constantly introducing new features and improvements to QuickBooks. You can always visit our blog for the latest updates. 

To learn how to check when QuickBooks deposits customer payments into your bank account, please visit these articles: 

• Find out when QuickBooks Payments deposits customer payments
• QuickBooks Payments FAQ

Let me know in the comment section if you have further questions about processing fees in QuickBooks. I'm here to answer them. Keep safe. 

@LiindaConroy 

It is their new policy. You may have other options to accept ACH payments for free as a workaround.

When reading this for the bank transfer fees, What you state is what I read. However, I called because we are being charged a lot more than the 1% up to $10.00 Max. I called in and the QB support specialist informed me that it was $10.00 PLUS the 1%... I am definitely not being charged what you stated or the person as it never adds up... Please clarify for me that what you stated as the fees for QB invoice payment via Bank Transfer Total fees and provide an example please. Thanks

 Thanks for posting here, @Dschu,

Joining the thread to share some insights about your concern. The fees you received depends on your pricing plan and transaction type.

To review your charges and get the breakdown, see the following link with the updated information of how we bill you: INTUIT PAYMENTS STANDARD PRICING SCHEDULE (U.S. only)

I want to sort this out for you, but we can't share billing or account information in this forum. To make sure you get the right information about  the charges you received from us, I highly recommend contacting our Customer Service. They are the ones who can best explain your bill and explain it thoroughly with you.

Click this link to get our contact information: Contact Payments or Point of Sale Support

If you need further help with QuickBooks, please mention me anytime. I'll be more than happy to share some more insights with you. Have a good one!

We are extremely concerned about the high credit card fees!  I'm looking into bank transfer instead.

@Brieerin1 

Are you running a B2B or B2C company?