Is there a way I can clean the accounts receivables. Invoices have been entered that I don't think should have been entered yet. Someone else started this QB install.

I just got a new job. In QB online there are AR invoices hanging from 2019 for which the company got paid, however, nobody matched the incoming transactions with those invoices.. now how do I mark this invoices paid?? Should I use retained earnings and zero the AR out ?

Thank you for joining the thread, @Andy57.

Yes, you can record a journal entry to the retained earnings to write off the amount. If the invoices were linked to multiple customers, you have to enter one journal entry per customer.

To record a journal entry in QuickBooks Online:

1. Click on the Plus (+) icon, then select Journal entry under Other.
2. Fill in the necessary information on the Journal Entry page.
3. Tap on Save or Save and close button to record the transaction.

Let me know if you have any other questions. I'm a few clicks away to help. Have a good day!

This has to be a joke. I have 2546 items in AR that QB assigned automatically and they are wrong. So I have to go through and manually delete 2546 items ONE AT A TIME???

I want to ensure you're able to clear your Accounts Receivables in QBO, @YBSH,

I just need some more information to sort this out for you. When you said these entries are assigned automatically, are they A/R payments or just invoices? Also, did they come in from a different source or are they set up as recurring transactions? Any information will help.

Now, if you're referring to deleting invoice transactions in the program, it has to be done manually. We want to make sure every action in QuickBooks is done with accuracy. Don't worry, you can use the Batch Actions feature to remove batch transactions that's within 365 days. Here's how:

1. Go to the Sales menu then Invoices.
2. Mark the transactions you want to remove or use the header checkbox to mark all entries in the Invoices page.
3. Click the Batch Actions drop-down and select Delete invoices.
   

For older A/R transactions beyond 365 days, you have the option to delete them one at a time, or use a third-party tool. You can find handy apps in the Intuit App website using these steps:

1. Go to this link: https://quickbooks.intuit.com/app/apps/home/
2. From the Search field, enter Batch Deleter or Bulk Deleter.
3. Hit Enter on your keyboard.
4. Click the suggested apps to see the terms that fit your needs.

If you have other questions for us, please click the Reply button below. I'll be right here to provide additional assistance whenever you need it. Have a lovely day!

How do you close the open invoices with a journal entry? I need to use a journal entry to zero accounts receivable because my client works with a colleague that won't give her her accounts receivables balances so it's pointless to have an accounts receivable. I'm trying to get all these balances zeroed out and record her income from her bank statements - cash basis. 

Deleting invoices isn't going to work because some are connected with payments.

I try to apply the (JE) credit to the invoice and it's not applicable. You can do this in QBDesktop. But its not working for me in QBOnline.

Hi there, TMarrs.

I can give steps on how you can link the journal entry to your open invoice.

Before doing so, please make sure that the journal entry is using the Accounts Receivable as the associated account. Then, select the customer's name from the Name column, so the transaction will be linked to the customer.

Once done, you can follow these steps on on how you can apply the journal entry as a credit to your customer's open invoice:

1. Go to + New > Receive Payment.
2. Under Receive Payment, select the customer.
3. Make no entry on the form.
4. Under Outstanding Transactions, select the invoice.
5. Under Credits, select the journal entry to be applied as a credit. (Note: The Credits section only appears if there is an unapplied customer credit. Make sure to record the journal entry correctly.)
6. Click Save and close or Save and new.

You can check this article for reference: How to apply a journal entry credit to an invoice.

To learn more about managing your customers invoices and creating journal entries, please check out these guides:

• Create invoices in QuickBooks Online
• Create a journal entry in QuickBooks Online

If you have any additional questions regarding the steps or need assistance with other task in your account, please let me know in your reply. I'll be around to help you out some more. Have a good day ahead.