Is there a way in QBO Plus to restore a deleted payment and/or bill payment?

Welcome back to the Community, @CarolHaiti.

The ability to restore a deleted invoice/bill payment is currently unavailable in QuickBooks Online (QBO). Wen can only view their details through the Audit Log and recreate them manually.

To view the details:

1. In QBO, go to the Gear icon at the top right to get to the Audit Log. 
2. Click the Filter button and pick All Users in the Users field.
3. Select All Dates in the Date field, then mark the Transactions box under Events.
4. Tick Deleted/Voided Transactions in the Show: field, then Apply. 
5. Locate the deleted transaction and hit View.
6. Click the added history and take note of the details.

After that, you can now recreate them. Consider checking out these articles for further guidance:

• Record invoice payments in QuickBooks Online.
• How to enter and pay bills.

Please let me know if you have any other issues or concerns in the comment section below, so I can get back to you right away. Have a great weekend!

I have the Desktop version. I corrected some balances by deleting a cleared, reconciled check and made it a bill payment check. making sure to check mark it for reconciliation. However now my beginning balance is off by the amount of the 2 checks I did this to. I pulled a previous reconciliation discrepancy report which shows the 2 items. So how do I get them back in the balance and reconciled? Or do I just make a Gen/Journal entry for that amount? these 2 bills were 2 years ago yet affecting current bank beginning of statement balance.

Thanks for adding some clarifications about your concern, FOE3865.

Good job for pulling up the previous reconciliation discrepancy report. Since the two items or transactions that you need to add have already been reconciled, you may need to perform a mini-reconciliation. This process requires help from a professional. I suggest reaching out to your accountant for proper guidance.

You can have this article as your guide for the process of doing a mini-reconciliation: Reconcile previously deleted and re-entered checking or credit card transactions.

If you encounter issues when reconciling, you can have this article for tips on how to solve common issues with reconciliation: Fix issues when you're reconciling in QuickBooks Desktop.

As always, you can visit our Help articles page for QuickBooks Desktop in case you want to learn and read some helpful articles for future reference.

Feel free to reach out to us if you need further assistance with your QuickBooks Desktop account. We're always here to help you.

in qbo some of my vendor bills were deleted. but the payments are still there. how do i re-enter the bills and re-apply the payments?

Hello there, @Ez3.

I'll share some information about the deleted bills. You can re-enter them again in QuickBooks so you'll be able to apply the bill payments. Just go to +New and then Bills.

After that, link the bills to its bill payment check by going to +New and then Pay bills.

Additionally, you can use the Audit Log report to view the details of the deleted bills. For more information about this report, check out this guide: Use the audit log in QuickBooks Online.

Once your payment transactions were downloaded to QuickBooks, proceed with matching them with your QuickBooks transactions. See this link for the steps: Categorize and match online bank transactions in QuickBooks Online.

I'll be right here if you still have questions or clarifications about bills, don't hesitate to reply. Take care and have a great day ahead.