Is there anyway to change the email my customers see? Right now they see the emails from quickbooks and not my email address.

Hi Stephen!

We're unable to change the way how your email looks on your customer's end. Invoice emails are actually presented based on your company information. The sender is the name of your company and the email is your email address, not our email. You can try sending a dummy invoice to your self to check this.

If your customer sees a different thing, please ask for a screenshot and share it with us.

We're just right here if you have other questions in mind.

Hey there! Thank you for responding. So it does use my email for invoices on the customers end but when I send estimates it says from (quickbooks..notifications..intuit..com) instead of my email. 

Thank you for responding. So it does use my email when I send an invoice but when I send an estimate it says from quickbooks notifications intuit dot com instead. 

Thanks for getting back to us, stephentilerllc.

I've got the steps on how to change the company email that you use for your sales forms. Changing or updating the company email you use for sending invoices in QuickBooks Online is pretty easy. I'll show you how:

1. Click the Settings icon at the top and choose Account and Settings. 
2. Select Company on the left panel then click the Pencil icon on the Contact Info section.
3. Enter your new email address in the Company email field and make sure to put a checkmark on Same as company email.
4. Click Save, then Done.
   

Moving forward, the system will apply the new email address for your sales forms.

For future reference, I'm also including these articles you can check for further guidance:

• How to email or print an invoice
• Change the email address you use to sign in

If you have any other concerns, please add a comment below. I'll be sure to help.

That does not work. I have already done that step and it still says from quickbooks dot notifications dot intuit dot com not my email. My email shows up for invoices but not for estimates. 

We're having the same problem. We just switched from QuickBooks Desktop 2014 to QuickBooks Online.

When we were still using the desktop version, we had a specific email address set up in order to send invoices and statements via email to customers, but I just don't understand how to change the setting in QuickBooks Online.

Thanks!

Thanks for joining the thread, @giantstepsmusic.

I'm to ensure you'll set up the right email address to send invoices in QuickBooks.

Normally, when you send invoices to your customers the default email they'll receive is quickbooks@notification.intuit.com. You'll want to make sure you have the right email set up on your account. Follow these steps to do so:

1. Click on the Gear icon.
2. Select Account and settings.
3. Under the Company tab, select the Contact info section.
4. Review the Customer-facing email box and make changes if needed.
5. Click Done.

Additionally, your customer should be able to see your customer-facing email and the invoice details at the bottom part of the email. Given that, any response from your customer will be sent to your customer-facing email.

I'm also adding these helpful guides on how you can manage your sales forms in QOB:

• Import custom form styles for invoices or estimates
• Customize invoices, estimates, and sales receipts in QuickBooks Online

Don't hesitate to leave a reply if you need further help regarding invoices or QuickBooks. I'm always here to back you up. Have a good one!

I have the same issue.  I do NOT want the invoice that lands in my clients' inbox to read "YOUR INVOICE IS READY!" as if it's the best news that they've been sitting by their computer waiting for.  NO - this is business and a real transaction that should be treated in the same manner as any business dealing.  Not like news you are receiving from an old friend.  Please help.

Good Afternoon JamesBrown34,

Thank you for connecting with the Community! I truly understand what you mean, and I can see how this affects your business. What I will do is take note of this and submit feedback to our Developers about changing this in the future. They are always looking for ways to improve your service.

Please let me know if you have any other questions! My team and I will do our best to help. Bye for now! 

Hi, has this been resolved? Am I able to change this text?

Hi, has this been resolved? Am I able to change the "Your invoice is ready!" text? It's very unprofessional. 

Hi there, Allison. I can see the advantage of having the option to change the invoice reminder text your customers receive.

The option to change the reminder message "Your invoice is ready" is currently unavailable in QuickBooks Online. If you want this functionality, I recommend sending feedback to our product development team. They'll carefully evaluate your ideas and may consider implementing them in future updates.

To submit your ideas, please follow these steps:

1. Hover to the Gear icon, then select Feedback.
2. Type in your suggestions for product enhancements or feature additions.
3. Select Next to submit.

We appreciate your valuable feedback and recognize your significant contribution to enhancing our product. You can track your requests through our QuickBooks Online Feature Requests website.

For future reference, if you've received a payment from your customer, it's important to record it in QuickBooks. It will mark the invoices as paid and will make it easier for you to track your outstanding and paid invoices.

Whether you need assistance managing your invoices or editing reminder messages, I'm here to back you up. Enter your response by clicking the reply button below. 

I agree, please fix this.  I've spent more than an hour trying to figure out how to remove the exclamation point, which is very inappropriate for our business.  I am actually considering using a different service if we cannot change this. 

Hello? Are you going to change this? This needs to be handled immediately.

Thank you for joining the thread, @ccapko91. I understand you’re looking for a quick resolution regarding your email address, and I appreciate your patience as we work to resolve it.

If you want to change the domain of your email address (for example, switching from yourname@oldcompany.com to yourname@newcompany.com), unfortunately, you cannot modify the existing email address directly. Email addresses are tied to specific domains, which means a new email address will need to be created.

If you need to send invoices from a different email address—such as one with a new domain—you must set up an email account with the desired domain (e.g., using Gmail for a new yourname@newcompany.com address). Once you have that setup, if you’re using Gmail, you can configure it to send invoices from this new address.

Visit this link for more details: Use your Gmail address to send invoices.

Moreover, if you’re referring to changing the default message that says "Your invoice is ready," this feature isn’t available at the moment. However, we value your feedback! You can share your suggestions with our Product Development Team. Here’s how:

1. Click the Gear icon in the upper-right corner.
2. Select Feedback under Profile.
3. Share your feedback.
4. Click Next to submit.

Your feedback is important to us! The more requests we receive, the more likely they will be considered for future updates. You can also check the status of your request through this link: QuickBooks Online Customer Feedback.

For your future reference, I'm including these articles that you can consult for additional guidance:

• How to email or print an invoice
• Change the email address you use to sign in

Feel free to reach out if you need assistance with invoices or QuickBooks. I'm always available to help. Have a great day!