My customer paid an invoice online with their credit card. I see the record of it in quickbooks that it is paid. It should be "in review" but I can't find. Help?

Hi there, @userrose-stitchandcr.

For your invoices paid via QuickBooks Payments, it's possible the correct bank account wasn't selected on the Where do you want to record payments? box in the Settings. This may be the reason you're seeing them under the Undeposited Funds list.

The Undeposited Funds account is an internal “other current asset account” created by QuickBooks to hold funds until you're ready to deposit them. It also serves as a default "deposit to" account when you receive payments from invoices. It's designed to work with the receive payments and bank deposit features to complete the invoicing process. 

To help fix this, let's first make sure that your payments will be recorded to the correct accounts. Here's how: 

1. Go to the Gear icon at the top right.
2. Select Account and Settings, then choose Payments from the left menu.
3. In the Chart of Accounts section, select the Pencil (edit) icon.
4. Where do you want to record payments? choose the correct bank account.
5. Where do you want to record processing fees? choose the proper expense account for tracking processing fees.
6. Click Save.

For your reference, you can go through this great article: Choose Where to Record Payments and Processing Fees for QuickBooks Payments.

Once verified, you can change the Deposit To field from Undeposited Funds to the correct bank account. This way, it will ensure the money you receive from payments is accurately recorded. Here's how: 

1. Open the paid invoice on the A/R register. 
2. Click the 1 payment made a link on the Invoice page. 
3. Click the payment date. 
4. On the Receive Payment page, choose the correct bank account. 
5. Click Save and close. 

For more details, you can check out this helpful article: Record Bank Deposits. 

Let me know if you have another concern. I'm always here to help. 

I'm still having problems with it. My dashboard is still showing the amount was paid but not deposited. In the transactions page it says "paid (in review)" but when I go in there is no option to get it deposited. Also my bank doesn't show anything deposited. My customer has already gotten the funds deducted from their bank account. What do I do? I went through the steps you gave and it is stating that I can't do anything because it is connected to other transactions.. 

I'll help with your customer payments, userrose-stitchandcr.

Credit card payments are usually deposited within five business days if it's your first transaction. Succeeding payments will then be deposited quicker within two business days. This can be the reason why the transaction is still not deposited in your bank account. 

You can log in to your Merchant account and check the status of the subscription.  Here's how:

1. Sign in to the Merchant Service Center.
2. From the homepage, select Activities & Reports and then Deposits.
3. Select the date range in the Dates field.
4. Click Search.

Also, payments can be placed on hold if there are details that need to be reviewed. Check out this article for more details:

• Find out when QuickBooks Payments deposits customer payments
• Common questions about payments deposits in QuickBooks Online
• Why are my funds on hold?

You can also add a reply below if you have other questions. 

I have had QuickBooks for 3 months! I got it order for $300 yesterday it said it was paid and in (says in review told me that I would get an email explaining why I did not receive an email tried to call the number nobody can help me can't get a human being super aggravated I would like to know why I cannot receive this payment

Hi @Camacho2.

I want you to have a smoother flow with receiving customer payments. Since we're unable to check your account through this public forum, I encourage you to message our Payments Support team so that they can review and tell you what's causing this hurdle and settle this as soon as possible.

You can use this chat link to contact them.

Also, you can check our QuickBooks Payments FAQ to learn more about the funding status and payment processing.

Please remember us if you need further assistance with recording transactions in QuickBooks Online. The Community is always here to help. Take care!

None of the options that you gave me are working I want a number where I can talk to a live human being is that so hard?

Let me get you pointed in the right direction so you can speak with our representative, @Camacho2.

I'd like to ensure that this payment concern gets taken care of. We've recently updated our customer care experience. The best way to reach our support team is to sign in to your account, select the Help icon on the top right, and then Contact Us at the bottom of the panel.

Please see the steps and snips below for your reference:

1. Click on Help at the top menu bar.
2. Hit on the Contact Us button.
3. Enter a brief description of the issue in the What can we help you with? box.
4. Press on Let's talk.
5. Select on Get a callback.
6. Key in your contact details, then tap on Confirm my call.

Don't hesitate to reach back out to me if you have additional questions, I'll be right here to help. Have a great day!