posted
Hello, mpre129183.
To be clear, you're referring to the draft invoices that aren't appearing in your computer browsers. If this is the case, let's do some steps to figure out why they're not showing up.
To display those draft invoices, change the Status and Date filters on the Invoice page.
Here's how:
- Click the Invoice menu.
- Change the Status to draft, then select the Date filter as necessary.
If the issue persists, you can open your QuickBooks Self-Employed account using an incognito window. This isolated cache-related issue is caused by your browser storing too many outdated files. Use the following shortcut keys below:
- Google Chrome: Ctrl + Shift + N
- Firefox: Ctrl + Shift + P
- Safari: Command + Shift + N
If it works, go back to your regular browser and clear its cache. Alternatively, use different supported browsers.
Once everything is in order, you can categorize your transactions after making the invoices as paid. Check out this article to guide you through the process: Categorize transactions in QuickBooks Self-Employed.
If you need further assistance managing your customer transaction, let me know. I'll be here to help you again.
