My QuickBooks app all of a sudden won’t let me add sales tax to invoices when it has been working for the past two years

Hi there, tespin1223.

Can you tell us what happens when you select or add a sales tax when creating an invoice? I'll share some steps that can help us make sure that can resolve some of the most common unexpected result and error when using the the QBO mobile app. 

If you're using an Android device, go to the More Options ⋮ menu, then select Settings. Tap Refresh Data, and then choose Yes.

For iOS, go to Menu ☰, then select Help & Feedback. Look for Refresh Data, and then tap Refresh.

After that, log back in to the app and create an invoice to check if you're able to add sales tax. You might also need to uninstall and reinstall the app just in case the issue persists. 

Let me share this article as well where you can access some of the most commonly used self-help and guide articles for QBO app: Mobile Applications Hub.

The Community is always here if you need anything else. 

Did you ever get this resolved? I have been back and forth for 8 hours today and no one can help me. I don't even have a button that says to refresh the app?!

Thanks for joining this thread, @kay9 Stroll Patrol. 

If you're using QuickBooks Online (QBO) Mobile app, you'll see the Refresh Data button on the Settings & Help page (for Android) and on the Help & Feedback section (for iOS). To do so, please refer to the steps provided by my colleague, JenoP.

You can also do it in your device settings. Let me guide you on how:

Android:

1. Navigate to your device's Settings, click Apps (varies by device).
2. Select the QuickBooks app and choose Storage.
3. Then, click Clear data.

iOS:

1. Go to your device's Settings, click Setting General iPhone Storage.
2. Select an app that's taking up a lot of space.
3. Then, click Offload App to free up the storage without deleting the documents and data for the app. 

When done, try applying a sales tax to the invoice again.

If you still experience the same thing, I recommend logging in to your account using a web browser. Once signed in, create an invoice again and apply sales tax. 

Just in case you'll need to add new sales tax rates using the QBO mobile app, below are the links that can help you depending on the device you use:

• Add a new tax rate for a transaction using the QuickBooks Online app (Android only)

• Add or edit a sales tax rate in the QuickBooks Online app (iOS only)

If there is anything else I can do to further help you applying sales tax on your invoice, please post a response below. I am always available to help in case you need it. Take care. 

I can apply the tax through a web browser but I like using the app. I've tried everything and the tax just gets removed after I send the invoice.

I'm here to help you resolve the error you're having to add sales tax to your invoices using your mobile app, @kay9 Stroll Patrol.

If you’ve already tried the troubleshooting steps provided by my colleague above and still getting this error, then I suggest reaching out to our Customer Support team. They can further isolate the issue you’re having in a secure environment and help you in resolving it. 

You can reach our Customer Support for QuickBooks Online (QBO) by going to the Help icon at the top right of the account. Follow the steps below: 

1. Go to the Help icon to connect to a live support agent. 
2. Click on the Contact Us button and provide some details about this concern.
3. Provide us with some information about your concern in the What can we help you with? box and click on Continue.
4. You'll now be provided options on how to connect to our Customer Support. 

Here's more information about the different types of support we offer and its availability: QuickBooks Online Support.

Refer to the following article about tracking your sales tax when creating an invoice or sales receipt in QBO: Use automated sales tax on an invoice or sales receipt.

Let me know if you need further help with your invoices and or anything else by leaving a reply below. Have a great rest of the day!

The mobile app has sales tax disabled.  I have called multilple times and talked to support and nothing has changed.  What is the point of the mobile app if i have to go to a computer to add sales tax back in.  I am very frustrated.  Also I just saw that bank transfer is no longer included as a payment method on my mobile app.  Why is that?

Hi Riggs Fabrication,

You can god the point about the purpose of the app. Did the support team say that this will be taken into further checking? If not, please contact them again, so this will be check further by our engineers. You can also include the bank transfer issue since there's no changes to that.

I'm just right here if you need more help.