Hi there, alesha2.
The option to create inventory items is only available in the QuickBooks Online Plus plan. If this is what you're using, you can follow the steps below to enable the feature.
- Click the Gear icon and choose Accounts and Settings.
- Go to the Sales menu.
- Click on the Automation section.
- Place a checkmark in the Track inventory quantity on hand checkbox.
- Click Save.
To check what subscription you have, you can click the Gear icon, choose Accounts and Settings, and select Billing & Subscription. If you're on the Simple Start or Essentials plan, you can click on Upgrade if you want to.
Here's an article for your additional reference: Set up and track your inventory in QuickBooks Online.
We're just right here if you need help with your inventory records.