On QB online is there any way to access and change the heading of the packing slip form?

Thank you for posting here in the Community, @mikehudd.

Let me share some information and limitations that are involved in formatting of the packing slip in QuickBooks Online.

A packing slip is a document that contains an item, quantity, description, and some information that is needed when shipping products to your customers, part of it also is the heading. 

The packing slip is a standard format and cannot be edited. However, you can customize invoices, estimates, and sales receipts to make it personalize and add the information that matters most to your business.

You can always post your questions here if you need more help. Take care.

Hi there! I'm having a strange thing happening in QBO -- I cannot see quantity in my packing slips.  I see product only. Wondering if I somehow turned something off somewhere?  Any tips? From what I'm reading here I should be able to see quantity in the canned uneditable packing slip form.  Thanks!

Thanks for sharing this issue with me, @anders.

Let’s roll out the possibility of a web browser issue. In time, piled up data causes unusual behavior to the browser’s that affects the views and performance of your QuickBooks Online (QBO) account.

To confirm, let’s open your QBO account via a private or incognito window. You can follow these keyboard shortcuts below:

• Mozilla Firefox: Ctrl + Shift + P
• Safari: Command + Shift + N
• Google Chrome: Ctrl + Shift + N

Once in a private window, try to print your packing slip and check if it shows the quantity column. If it works, then we’ll need to delete your regular browser’s cache to optimize its performance.

If the issue persists, try using other supported browsers. This is also to check if the issue is browser integrated.

Once all is in the right place, you might want to check out this link for reference in case you need to change the layout of your sales form: Customize invoices, estimates, and sales receipts in QuickBooks Online.

Let me know if you have other concerns or questions in printing your packing slip. Know that I’m only a few clicks away from you. 

Thanks for your reply, JasroV. The problem persists across Chrome, Safari, and Firefox, so I cleared my cache in Chrome (my preferred browser) but that didn't work either.  As I understand it I cannot edit a packing slip. Is there something else I could try to get this resolved?  Thanks for your help.

Hi anders. 

Currently, the option to edit packing slip isn't available in QuickBooks. I can see how useful it is to have the ability to edit the ship date of the packing slip. What you can do right now is to create a packing slip out of your customer's invoices. I want to let you know that your voice matters and I'm taking note of this and suggesting it to improve the experience we provide.

For now, you can visit our Blog to learn what new updates are being released, as well as additional references while working with QuickBooks. If you have any other questions feel free to reach out below, thank you for your time and have a nice evening. 

Thank you, but please note that it is the item quantity I am unable to see!  I'm fine with the ship date. I believe the quantity is normally visible in the packing slip but it's not showing up for me.  I can see product only.

Thanks for updating us, @anders,

You're right that the Quantity column is default for packing slips. See this:

If you already cleared your cache and tried other browsers and still not getting a positive result, I recommend contacting Live Help to report the problem. Our phone representatives can create an investigation for this issue to be escalated to our engineers. Follow these steps to contact us:

1. Go to the Help menu then select Contact us.
2. Enter the keyword Packing Slip in the What can we help you with? box.
3. On the next screen, scroll down to the Choose a way to connect with us section.
4. Choose Start messaging to initiate a discussion with a live agent or Get a call for callbacks.
   

5. When using the messaging option, a small discussion box will appear at the bottom right section of your monitor. An agent will be with you after filling in the information. See this:
   

When you're connected, provide all the information about your concern or request a viewing session with out representative. Live support is available Monday through Friday at 6 AM to 6 PM PT.

Let me know how the call goes. I want to make sure this is resolved for you and I'm here if you need further help. Have a nice day!