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You can view the Invoice and Received Payments report in the Who Owes You tab under Reports in QuickBooks Online, @LHCbz. I'll assist you in accessing this report to track your sent invoices and its payments.
We want you to note that the Invoice and Received Payments report is available in all QBO subscriptions, except in the Rest of World (ROW) version. To access the report, check the Who Owes You tab or search under Find report by name.
However, in your case since it's missing after the New Modern update, I recommend some browser troubleshooting to rule out any browser-related issues. Please be aware that browsers accumulate temporary internet files that can affect your browsing experience. Too many internet files can sometimes change how your QBO company behaves, resulting in errors when performing tasks. See the following keyboard shortcuts for suitable browsers to open a private window:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Safari: Command + Option + P
If it's now working, check out this article for a step-by-step process to clearing your cache: Clear cache and cookies to fix issues when using QuickBooks Online. Alternatively, you can switch to other supported browsers.
To further assist you with managing reports for your business, you can explore these articles for additional guidance:
Keep me informed if you have any questions about pulling up a report or any other QBO-related concerns that can assist you in managing your business. I'm always willing to help.
The other files/companies that are Plus:
The One customer/file which is Essentials:
The report literally is not there. Yes, I've gone to other browser in a private window and STILL had the same issue for ALL companies on Plus.
