Purchase Order Quantities

Hello, golfand. 

I am happy to help you understand why your PO's quantities display negative or incorrect amounts. A possible reason could be due to receiving a quantity greater than what was initially ordered. To resolve this issue, you can easily adjust the quantity on hand in QuickBooks.  

To adjust the inventory on hand manually, here's how:  

1. Go to the Search icon, then click Advanced search.
2. Choose the Inventory quantity adjustment from the Recent transactions section you want to edit.
3. From the Product ▼ dropdown, select the product that you want to adjust.
4. Add the new quantity in the New Qty field.
5. Tap Save and Close.

It's important to be careful when making adjustments to your inventory. These changes can have a great impact on your accounting and financial statements. If you're unsure whether to adjust, it's always a good idea to consult your accountant first. It's better to be safe when managing your business finances.
 

For more details on how to adjust an inventory quantity in QuickBooks Online: Adjust your inventory quantity on hand in QuickBooks Online.

Please do not hesitate to let me know if you require any further help. Have a great day!

Yeah, it's a constant problem that I've spent probably 5 hours between phone calls and chats, with no resolution.  It's happened in the past a few times but always got resolved within a couple days.  This time, nothing.  SOOOOOO frustrating to have to pay for a program that doesn't work.  I have an item that in products and services says 0 on PO, however in purchase order detail report there are clearly two purchase orders for this part so there is NOT 0 on PO.  I use the data from the products and services page in a custom report that I use to create purchase orders so I haven't been able to do that for over a month this time.  

Greetings, OPMI. I understand that issues with QuickBooks Online could hinder your organization's operations. Please know this is not something we want for you.

We've received reports concerning the Purchase order amount column becoming 0 when adjusting quantity or creating a new invoice. Our engineers are working diligently to find a solution to this issue. It would be best to contact our Live Support Team to be added to the list of impacted users.

1. Sign in to your QuickBooks Online account. 
2. Select Help (?).
3. Click either tab to get started: Assistant or Talk to Human.
4. Search Contact Us, then hit Start a Chat with a support expert.

While most items, transactions, and customers are subject to sales tax, some aren't. You can visit this article to learn how to determine if your transaction or customer is exempt from sales tax and how to set up a customer or product with a tax exemption: Understand and set up sales tax-exemptions in QuickBooks Online.

Our top priority is to help you. Reach out to us if you have any further QuickBooks-related questions. We are accessible round-the-clock. More business success for you, OPMI!

Thanks for your response but that really isn't the issue.  It is easy to adjust the quantities on PO's and in inventory.   The problem is that reports having "On PO" as a line item usually have one or more product that show nothing "On PO" or show a blank.    So there is a product defect not picking up the "On PO" quantity correctly.

Having correct visibility to the Supply Chain is really critical so fixing this problem is really important.   

Thanks

Hi there, golfand. I understand how important it is to have the exact information shown in a purchase order. I'll walk you through some troubleshooting steps to ensure that your purchase order contains all of the necessary details.

As my colleague mentioned above, we have an ongoing issue with a negative amount/figure showing on a line item for its quantity in a purchase order. 

In your case, since it appears and disappears at random, or simply shows blank in the line item, we can perform some troubleshooting steps to check for and resolve any browser issues. We'll start by logging in to your QuickBooks Online account in a private or incognito window.

Depending on your browser, the following keyboard shortcuts will allow you to open a private window:

• Google Chrome and Microsoft Edge: Ctrl + Shift + N
• Mozilla Firefox: Ctrl + Shift + P
• Safari: Command + Option + P

If everything looks good with your purchase order, you can go back to your regular browser window and clear some cache. It will remove outdated and corrupted internet files that can cause display issues. You can also use other supported browsers that work best with QuickBooks Online.

Otherwise, if the problem persists, follow the steps outlined above by my colleague @SirielJeaB to contact our  Support Team. They have the necessary resources to conduct additional investigations into this matter.

Feel free to leave a comment in this thread if you have other concerns about purchase orders. I'll be here to help.

Hello,  This is also happening to me and has been for over a year. I have wasted time with help and contact us with no resolution. Like the others, I am frustrated. I have inventory, and QB Online is not designed for inventory with more than just this issue, but I don't want to pay for another program.

I understand how you want QuickBooks to work the way you want it to. I'm here to guide you on what you can do, Global.

Oftentimes, we sometimes feel and get frustrated over how our software works and is designed. But don't worry, this won't be for a long time. There's an ongoing issue (INV-89120) about seeing negative amounts on quantity on purchase orders. Our engineers are working to get this fixed as soon as possible

In the meantime, I would suggest reaching out to our support team so they can include you on the list of affected users. 

This way, you'll get notified once the issue is fixed. To reach out to them, follow the steps provided below:

1. Sign in to your QuickBooks Online company.
2. Click Help (?).
3. Select either tab to get started:
   • Assistant: Get quick, personalized answers. Select a suggested option, or type a question or topic you need help with. If you decide you need further help, you can still Talk to a human.
   • Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
     • Start a chat with a support expert.
     • Get a callback from the next available expert.

Moreover, use these reports to get helpful insights on the things you buy and sell, and the status of your inventory. I've got this article for more details: Use Reports To See Your Sales And Inventory Status.

Let me know if you have any questions about purchase orders or inventory. The Community is always here to assist you 24/7. Have a nice day!

For a company a large as Intiut I cant believe this is taking so long to fix. We are a manufacturing company and have over 2,000 SKU's. We have now had to recount over 300,000 single items and delete and re upload our entire inventory due to this issue. This needs a solution and fast! There is no reason Qty on PO should go to 0 when you adjust your inventory!

I understand how you feel when something doesn't work correctly the way you need it, RoxStar. 

As per checking, the above-mentioned investigation is already closed as resolved. Since the issue persists, I recommend contacting our QuickBooks Support Team again. They have full access to your account and help get this fixed. It'll also allow them to get your issue investigated and open a new ticket if necessary. 

You can follow the steps provided by my colleague above on how to reach them: 

I've included a couple of helpful articles that cover the workflow of receiving inventory in QuickBooks Online below.

• Create and send purchase orders in QuickBooks Online 
• Add purchase orders to expenses, bills, or checks in QuickBooks Online

Please let me know if you have other concerns about the purchase order. I'll be around to provide further assistance. I'll be here to help.

This answer is representative of the problem.   This issue with PO Quantities has been open for 6 months.   You say it has been closed and yet it still doesn't work    Some progress has been made but it still has errors regularly.   One day it will have the right amount in the PO column and the next day it will be blank -- and we have done nothing in between.  Then you suggest that the solution is to call the support team -- it would be my 5th time.   Why doesn't the support team ask us if it is fixed!!!

The issue is DEFINITELY NOT fixed, hasn't ever worked correctly in 6 months.  I'm done contacting support so that I can spend an hour on the phone/chat, sharing my screen so they can see what the problem is.  It's very simple yet still not fixed.  I'm done, currently looking for a replacement that works.

This is not fixed. I too have had the same issue on/off for the last year.

I have open POs, and in the qty, on PO column some show the qty and some say 0.

I have repeatedly had to go back and look at each line item on POs and manually add up what I have on order to determine what I need to order. It has become unmanageable.

I have contacted support both on the phone and chat; it has been a waste of time like the others.

It is not fixed.

To be honest I was expecting this exact response from QuickBooks, just like every other big company a bunch of robots that just say anything and never solve any issues! It really is amazing how we just all keep giving them our money every month and worst yet waste our valuable time as small business owners talking to the robots to get nothing done!

If anyone knows a better solution then quickbooks with a very good inventory system built in please let me know. I would love to call Amex and charge back all the money I have spent for 0 help and move on with a company that cares!  

I don't think there is any intention to fix this. I tried to find differences between parts at are even on the exact same PO and one shows up as having parts on order while the other doesn't. I've been dumping reports frequently over the last couple days and it even changes from minute to minute on which parts do and don't work. By not working I mean that when a report dumps of the Quantity on PO it says "--" instead of a number. Can we get this fixed?

Hi there, @RE-AR.

I understand your concerns regarding the inconsistencies you've observed in the reports and parts ordering system. 

The issues you're encountering with the "--" instead of quantity values on the Purchase Order report could be related to the ongoing concern we are actively working to resolve. To get to the bottom of this and provide you with the best assistance, I recommend reaching out to our Customer Care Support team. They have the expertise to investigate this matter more closely. If necessary, they can escalate the issue by raising a ticket for our engineering team to conduct a thorough investigation.

Here's how to reach them:

1. Click the (?) Help icon in the upper right-hand corner of the Dashboard.
2. Select Talk to a Human.
3. Enter a short description of your concern and press Enter.
4. Click I still need a human.
5. Select Contact Us to connect with our live support.
6. Choose Get a callback.
   

Furthermore, there are various reports available in QBO that give you snapshots of different areas of your business. You can also personalize them and focus on the details that matter the most to you.

Thank you for your patience and cooperation as we work to resolve this situation. Your feedback is highly valuable in helping us identify and address these issues. If you have any further questions or observations, please don't hesitate to share them with our support team.

Hello,

Is there any update on fixing this issue>

Hello there, @Global Novelties LLC.

I understand the urgency of resolving this issue. No worries, I'm here to guide you on what you can do. 

The issues you've encountered regarding purchase order quantities is related to the ongoing concern we are actively working to resolve. Rest assured that our engineers are working to get this fixed as soon as possible. 

In the meantime, I encourage you to contact our support team as soon as possible so they can include you on the list of affected users. 

This way, once the problem is resolved, you will be notified. Follow the steps set out below in order to reach them:

1. Sign in to your QuickBooks Online company.
2. Click on Help (?).
3. Select either Assistant tab or the Search tab to get started:

• Assistant: You get personalized and quick answers. If you decide you need further help, you can still Talk to a human.
• Search: Search the QuickBooks Online knowledge base directly, or select Contact Us and choose a way to connect with us:
  • Start a chat with a support expert.
  • Get a callback from the next available expert.
  • Ask the community to get help from businesses like yours.

Furthermore, you can Use Reports To See Your Sales And Inventory Status to get helpful insights on the things you buy and sell, and the status of your inventory.

Feel free to reach out to us if you have other inquiries regarding purchase orders or inventory. I'll be happy to help. Have a good one!

I'm dealing with this right now.  Some glitch that started when creating a PO.  Now I have several items that are base negative instead of 0 on "qty on po".  It doesn't seem like it's going to get fixed, but my work around for now will be to create a PO that will sit in the system perpetually that will zero out those numbers.  e.g.  if it shows -15, I will have 15 ordered on this perpetual PO.  

This has been a thorn in my side for so long now. Receiving a response to call in and speak to a human does not resolve the issue. Putting my company on the INV-00000 engineering list is a Band-Aid. Having to do inventory on a spreadsheet is time consuming. Intuit should reimburse users for the inventory portion of their software until it works properly and in real-time. I have been seeking an alternative that can handle order entry, PO's, AP/AR and inventory management (to include order allocation).  

Our company is also having this issue. How is it possible to have -46 widgets on a PO? The new "enhanced view" for reports is also a step backwards in my opinion.

Hi there, ajg192.

I can provide some insight into the negative quantity that appears in a Purchase Order (PO) in QuickBooks Online.

I've checked and confirmed that our engineers' investigation is now closed. At this point, since you're having the same issue, I recommend contacting our Support Team so they can look into it further and, if necessary, perform other troubleshooting steps while using secure remote screen sharing.

Here's how:

1. Log in to your QuickBooks Online account.
2. Go to Help (?).
3. Select the Search tab, then click on Contact Us.
4. Enter a brief description of your issue, then hit Continue or Let's Talk.
5. Choose a way to connect:
    

• Start a chat with a support.
• Get a callback from the next available support.

Additionally, I've included this article to help you set up alerts for low or out-of-stock products: Set up low stock alerts in QuickBooks Online.

Let me know if you still have other questions or concerns about POs. I'll be happy to help. Take care!