QB POS End Of Day not matching Sales History

Welcome to the Community space, @JennJoe88.

We see the importance of this matter and want to ensure we provide the details you need to address this situation and match the sales history with your end-of-day sales in QuickBooks Point of Sale (QBPOS). Reading through your post, you'll want to review all the transactions you have and determine which transaction causes the mismatch. In case there are missing transactions, here's how you can restore them:

1. In QuickBooks Desktop Point of Sale, select Financial, then Financial center.
2. Select Show Advanced Options.
3. Select Recover Data Now.
4. Select Continue on the warning message.
5. Enter the date range that was covered by the original financial exchange.
6. Type Yes in the confirmation window and select Continue. A reminder, this sends the transactions to QuickBooks Desktop again.

For more details, see this page: Point of Sale transactions are missing in QuickBooks Desktop after a financial exchange.

In addition, here's an article to help you fix issues when using the program: Resolve unexpected errors when opening POS.

The Community space is open 24/7 if you need further assistance managing transactions inside QuickBooks or performing specific tasks inside the program. Feel free to visit us anytime so we can respond right away. Stay safe.

Thank you for your quick response. I do not have my QB POS linked to my QB Desktop, therefore, I cannot click on "recover data now" as it is grayed out.

Is there something else I can try? 

Thank you for providing additional information about your POS sales, @JennJoe88. I appreciate your efforts in following the suggested steps.

As you are unable to select the Recover Data Now option, I suggest reviewing your transactions to locate any missing or duplicate ones that may be causing the mismatch in sales amount.

• A backup was restored in QuickBooks Desktop after the financial exchange.
• Transactions were manually deleted from QuickBooks Desktop.
• A different QuickBooks Desktop company file was opened.

Moreover, you can perform the following troubleshooting to narrow down this issue.

1. Create a backup then restore to a different file backup files in QuickBooks Desktop Point of Sale.
2. Run Verify Data utility then compress Data Base.
3. Perform a clean reinstall for QuickBooks Desktop Point of Sale.

See this article for more information: Point of Sale transactions are missing in QuickBooks Desktop after a financial exchange.

Furthermore, check out this guide to learn other ways to deal with errors: Error: POS got stuck when using QuickBooks Point of Sale.

Please let me know if you need further assistance with any other QuickBooks tasks. It'll be my pleasure to help you. 

As I said, I am not using QB desktop, just POS…

I appreciate your prompt response and the effort you exerted to help fix this concern, JennJoe88. Let me ensure you'll get the best support available to keep you back in business.

As we've performed several steps to help identify the root cause of this issue, it would be best to contact our QuickBooks Payments Team. Since Community is a public forum and we'll need to collect personal details to pull up your account, this allows our experts to perform real-time assistance, and conduct further research of your mismatched sales history transactions. 

Here's how to reach them: 

1. Go to this link: Contact Us.
2. Enter the necessary information and a description of your concern.
3. Then, click Start Chat.

In addition to this, I'm including this reference when transactions aren't matched or are missing: Point of Sale transactions are missing in QuickBooks Desktop after a financial exchange.

Moreover, you may utilize these guides to help you fix issues within the program:

• Resolve unexpected errors when opening the POS.
• Error: POS got stuck when using QuickBooks Point of Sale.

I'll leave this thread available, so you can always reply in the comments below for any additional queries when managing entries in your account. Feel free to let me know, and I'll be around whenever you need help. Keep safe and have a great day ahead!