QB Self-employed Miles page extremely laggy and becomes unresponsive. Have tried many diff. things, browsers, computers, clearing cookies/cache. Any help would be awesome

Help has arrived, @anthonymarquez96. I'd be delighted to assist you with this issue about your miles page being unresponsive in QuickBooks Self-Employed.

The requirements for your computer’s operating system, internet speed, web, and mobile browser vary depending on your system. It's one reason why the Miles page isn’t working properly.

Meanwhile, you can check its system requirements. This is to make sure it'll perform to its best. Otherwise, you’ll want to check your internet connection if it’s interrupted.

On top of that, I've also included this reference to see different information on how QuickBooks Self-Employed tracks your business income and taxes: QuickBooks Self-Employed Overview.

If you have any further questions with any transactions in QuickBooks Self-Employed, please let me know and I’ll do everything I can to help here in the Community!

Hi Carneil! 

I appreciate your response! I have checked my computers operating system info and I my computer exceeds the recommended operating systems and internet speed is 400MB. Not sure why its still doing what its doing, my web browsers are all up to date aswell. 

I appreciate the things you’ve done so far to fix this issue, @anthonymarquez96. I’ll share further troubleshooting steps to address your mileage concerns in QuickBooks Self Employed.

The most-used pages in QuickBooks Self-Employed usually load in about 10 seconds. We constantly monitor our system to verify that we are on track to achieve this goal.

For now, I suggest accessing your account through your mobile’s browser or the mobile app to see if it works fine. If using either of them isolated the issue, you can clear the app's cache or clear them from your mobile's browser. If the issue still persists, I recommend you contact your IT or internet provider.

For more information on how to improve QuickBooks performance, you can click this article. 

For additional insights, you may check out these articles:

• Automatically track mileage in QBSE.
• Fix mileage tracking issues in QBSE for Android.

Please let me know how it goes by leaving a comment below. If you have concerns other than mileage, I'll be around to help you some more.

Hi Jamaica! 

I appreciate your response. I have tried using my phone's browser/APP and clear cache/ history. I've used three different devices and have found the same thing re occurring. Repeated crashes/ page un responsive/ slow or laggy when updating things in the mileage log page. My wifi is 400mb so that isnt the problem and even trying it on my phone with full service (4bars) its crashed. I've called customer support 3 times and still haven't had anything figured out even after having a case created and haven't gotten a response back. I think this is a glitch that you guys are unaware of in your software. 

Anthony Marquez

Hi Jamaica! 

I appreciate your response. I have tried using my phone's browser/APP and clear cache/ history. I've used three different devices and have found the same thing re occurring. Repeated crashes/ page un responsive/ slow or laggy when updating things in the mileage log page. My wifi is 400mb so that isnt the problem and even trying it on my phone with full service (4bars) its crashed. I've called customer support 3 times and still haven't had anything figured out even after having a case created and haven't gotten a response back. I think this is a glitch that you guys are unaware of in your software. 

Anthony Marquez

Hi @anthonymarquez96,

I can see that you've exerted all your efforts to fix this unusual behavior in QuickBooks Self-Employed. And it isn't the kind of experience we want you to have. Rest assured, you'll get a call from someone anytime soon to help further investigate this matter.

Please know that we are invested in the outcome, and let us know if you don't arrive at a resolution. We'll do what else we can to help you out.

Please escalate! @anthonymarquez96 isn't the only person experiencing this issue with the mileagelog page in QB Self-Employed. I have attempted to access the page with 5 different devices, which I ensure all exceed the system and internet speed requirements. I have tried on multiple networks/ISPs and on different days throughout the past week. Devices I've attempted to use: iPad Pro (mobile app and browser), 2 iphones (mobile app and browser), a Macbook Pro (Chrome and Safari) and an HP laptop (Chrome, IE, and Edge). Saying the page is "laggy" is an understatement. It initially loads in pieces with a lag, but immediately becomes so slow you can't use it to do anything, and becomes unresponsive after clicking anything once. All other pages in the Self-Employed site have worked just fine for me. With tax deadlines quickly approaching, I would greatly appreciate a fix! 

Thanks for sharing your insights with us about the mileage feature in QuickBooks Self-Employed, @metome.

It is important for us to ensure you're able to use our program without delays especially during tax time. With all the result of your assessments, we highly recommend reaching out to our support to report the problem.

As much as I would love to check this issue here, escalations are mainly handled by our Live Support Team. Our agents will need your account information to create  ticket and some more details about the issue including videos and screenshots of the problem.

Here's how to contact our customer service:

1. Go to the Assistant menu from the top bar.
2. Enter the keyword Account and Billing Management. You can also use a different description of your concern.
3. Get your contact options.

I'll be adding a few links for your reference: 

• System requirements for QuickBooks Online, Accountant, Payroll, and QuickBooks Self-Employed
• Contact QuickBooks Self-Employed Support

Post here anytime for additional question or concerns with the features and preferences in QuickBooks Self-Employed. Have a good one!